Brownells recently held their Cyber Monday sale and I purchased a gunsmithing torque wrench and a front filled rest bag.
Noticed my credit card was charged twice. After contacting Customer Support to resolve this issue and seeking credit returned for their website error (not a double tap on the submit order button at my end), found out their customer support lacks due diligence or customer support. First order was purchased using the discount code and the second order was a full price charge.
Once the package arrives (that is package 1 of 2 containing the same product), I can submit for a RMA and then in 10 business day, see the credit back on my account.
My business with them is now going to be limited, perhaps excluded from any further purchase. Plenty of vendors on the market with better customer support and issue resolution.
In their defense, this is the first time I have had any issues with them but Amazon they are not when it comes to customer support.
Noticed my credit card was charged twice. After contacting Customer Support to resolve this issue and seeking credit returned for their website error (not a double tap on the submit order button at my end), found out their customer support lacks due diligence or customer support. First order was purchased using the discount code and the second order was a full price charge.
Once the package arrives (that is package 1 of 2 containing the same product), I can submit for a RMA and then in 10 business day, see the credit back on my account.
My business with them is now going to be limited, perhaps excluded from any further purchase. Plenty of vendors on the market with better customer support and issue resolution.
In their defense, this is the first time I have had any issues with them but Amazon they are not when it comes to customer support.