Let me start from the very beginning. For my graduation present my parents bought me a car. I chose a 2007 Hyundai Tiburon Tuscani Edition. I love that car. I am very meticulous about the care for this vehicle, or any vehicle for that matter. I wash the car and truck at least once a week, walk around and inspect them damn near every time I drive them, and certainly every time I wash them. Fluid changes all the time, oil every 5k, and only premium grade synthetic. I love my cars.
Well, the ride needed some new tires, so I go over to Discount Tire (DT) and get some tires ordered up. About a week later, they call me and tell me they're in, and I can come in anytime and get them installed. Cool.
I am in the middle of washing my car, and going over it, so I finish, eat lunch then I head over, and drop my car off. I walk down to work to hang out (smoke shop) , and receive a phone call. Its DT telling me they have three of the correct tire, and they received a different model tire for number four. They offer me a different set of tires, I decline, and they put on the odd ball, tell me they will order in the correct tire, and I can come in and get the new tire whenever. Cool.
I walk back down when my car is finished and see it pulled in (not backed in) to a parking spot. This car sits LOW, so I always back in, just to be safe so I don't scrape the front bumper. I shake my head, go in, and pay. I walk out to my car, and leave. I head over to work, park, and walk around the front and notice a crack on my bumper. I don't know if it happened in the garage, or the curb. I should have looked when I noticed they pulled in.
Head right back on over to DT, tell the manager, and he helps me file a complaint. His take on it is, it probably happened in the garage at some point.
About a week later, some guy shows up at my work. Not at all related to DT, he is a private insurance adjuster. His job is to go around the state, take pictures, and send in the info. From what I gathered he is in no way affiliated with DT, therefore isn't familiar with their procedures. He does his thing and leaves.
About four days later, I get a call from DT, my new tire is in. I head over, this time they use a different jack (a hand jack) to change this tire. They decided this go around the car is too low, and the stance isn't right to use on the other jacks (the ones they used the first time). I get to talking to the manager, and he asks if I heard back from corporate yet, I said no. He said he will E-Mail them, and have them call me. No call.
Fast forward to today (about nine days since getting my new tire), I get a letter in the mail, I will type said letter word for word...
Dear Mr. Smith,
The investigation into the above referenced claim is now complete. According to the INDEPENDENT appraisers report and review by Discount Tire, there is no evidence any tools used or service provided by Discount Tire damaged your vehicle. For Discount Tire to issue any type of compensation the company would have to be found legally liable for the damage to your vehicle. At this time, we found no legal liabilities on behalf of the company. Based on this information, Discount Tire is not accepting liability for the damage to your vehicle and, will not be issuing any voluntary payments at this time.
If you have any additional information that you think may be relevant in our liability investigation, please submit it to my attention for review. In the absence of any new information, our file will remain closed. Please be advised the statute of limitations for property damage in the state of Indiana is two years from the date of loss.
Sincerely,
Rob Ramos
Claims Mgmt Dept.
Discount Tire Company
xxx.xxxx@xxxx.com
I am beyond pissed with these people. I know for a fact that crack wasn't there when I left my car with them. It's my word against theirs, and I am not sure how to proceed. I want a phone number, but my local DT branch won't give it up, and the letter didn't have one attached.
Any advice from any INGO members would be greatly appreciated, I have never had to deal with a property damages claim before.
Well, the ride needed some new tires, so I go over to Discount Tire (DT) and get some tires ordered up. About a week later, they call me and tell me they're in, and I can come in anytime and get them installed. Cool.
I am in the middle of washing my car, and going over it, so I finish, eat lunch then I head over, and drop my car off. I walk down to work to hang out (smoke shop) , and receive a phone call. Its DT telling me they have three of the correct tire, and they received a different model tire for number four. They offer me a different set of tires, I decline, and they put on the odd ball, tell me they will order in the correct tire, and I can come in and get the new tire whenever. Cool.
I walk back down when my car is finished and see it pulled in (not backed in) to a parking spot. This car sits LOW, so I always back in, just to be safe so I don't scrape the front bumper. I shake my head, go in, and pay. I walk out to my car, and leave. I head over to work, park, and walk around the front and notice a crack on my bumper. I don't know if it happened in the garage, or the curb. I should have looked when I noticed they pulled in.
Head right back on over to DT, tell the manager, and he helps me file a complaint. His take on it is, it probably happened in the garage at some point.
About a week later, some guy shows up at my work. Not at all related to DT, he is a private insurance adjuster. His job is to go around the state, take pictures, and send in the info. From what I gathered he is in no way affiliated with DT, therefore isn't familiar with their procedures. He does his thing and leaves.
About four days later, I get a call from DT, my new tire is in. I head over, this time they use a different jack (a hand jack) to change this tire. They decided this go around the car is too low, and the stance isn't right to use on the other jacks (the ones they used the first time). I get to talking to the manager, and he asks if I heard back from corporate yet, I said no. He said he will E-Mail them, and have them call me. No call.
Fast forward to today (about nine days since getting my new tire), I get a letter in the mail, I will type said letter word for word...
Dear Mr. Smith,
The investigation into the above referenced claim is now complete. According to the INDEPENDENT appraisers report and review by Discount Tire, there is no evidence any tools used or service provided by Discount Tire damaged your vehicle. For Discount Tire to issue any type of compensation the company would have to be found legally liable for the damage to your vehicle. At this time, we found no legal liabilities on behalf of the company. Based on this information, Discount Tire is not accepting liability for the damage to your vehicle and, will not be issuing any voluntary payments at this time.
If you have any additional information that you think may be relevant in our liability investigation, please submit it to my attention for review. In the absence of any new information, our file will remain closed. Please be advised the statute of limitations for property damage in the state of Indiana is two years from the date of loss.
Sincerely,
Rob Ramos
Claims Mgmt Dept.
Discount Tire Company
xxx.xxxx@xxxx.com
I am beyond pissed with these people. I know for a fact that crack wasn't there when I left my car with them. It's my word against theirs, and I am not sure how to proceed. I want a phone number, but my local DT branch won't give it up, and the letter didn't have one attached.
Any advice from any INGO members would be greatly appreciated, I have never had to deal with a property damages claim before.
