FYI HP ENVY laptop users

[24Carat]

With Windows 10 installed, if you use their product support page BIOS file to update your BIOS it will brick your computer to such a degree that it must be sent to the tech center in Louisville. The phone tech rep says this is a known and continuing issue. BTW, they pick up all costs to make it right. A rush 4 - 5 day turnaround is assigned to the case/order #. YMMV

 

[T.Lex]

Oh crap.

Wasn't there a recall on these for battery issues, too?

 

[db1959]

I take it that bios gets hosed?

 

[24Carat]

Oh crap.

Wasn't there a recall on these for battery issues, too?

I am only familiar with power cord issues on some HP laptops, don't know which ones.

 

[24Carat]

I take it that bios gets hosed?

All I know is that whatever the final result, there is nothing short of their tech center that will fix it.

 

[jgressley2003]

I'll have to look tomorrow, but I'm almost certain that's the computer we have

 

[24Carat]

For what it is worth, mine is the touch screen model with quad processors.

 

[Sheepdog Gear]

I have a brand new Envy, non touch screen. Updated through the HP support, and noticed my fans were constantly running on nitrous. Opened up task manager and there was an HP Support program running and eating up over half of my quad core CPU! I had to uninstall it and now everything is fine. So that's just another heads up I guess.

 

[T.Lex]

I have a brand new Envy, non touch screen. Updated through the HP support, and noticed my fans were constantly running on nitrous. Opened up task manager and there was an HP Support program running and eating up over half of my quad core CPU! I had to uninstall it and now everything is fine. So that's just another heads up I guess.

Yeah, I've had HPs for years and had mixed results with that HP Support Program. Sometimes it does really well at catching important updates and stuff, but sometimes its a PITA.

 

[24Carat]

The whole friggin industry has tanked in my opinion. From Microsoft down through the PC manufacturers.

I never had problem one, at least that I couldn't resolve myself, with XP. Windows 8.0 and on up has turned out amazingly unstable with the apparent industry acceptable ultimate resolution always being a reset or a full restore and then having to task with reloading and restoring from backups to where I originally had it.

I know one thing, tech reps have gone from being well paid educated IT professionals to these monkeys reading down through "if this, then this" descending troubleshooting charts.

If I sound bitter it is because I am using an old $350.00 Best Buy Compaq right now and my blood pressure is elevated just a tad.

 

[Magneto]

Is it Windows 10 only?

 

[aztec777]

I was about to buy one of the Envy laptops. I will have to wait and see what happens with this.

 

[RandyMarlar]

Bought a 17in Envy on Dec 23 on sale at Costco. Used it for three weeks. Longest time that it ever lasted on battery power was 1hr 45min. Thank you Costco for your return policy. Switched to an Acer F-15. Runs all day on one charge. Unfortunately it is only 15in. I think I can adjust...
Randy

 

[T.Lex]

My Envy isn't part of the recall, so that's good. Now I just need to remember not to update the BIOS.

 

[24Carat]

Is it Windows 10 only?

Mine came with Windows 8.1 loaded on it but an evil persistent demon forced me to upgrade it to Windows 10.