Warning. it's a long story.
My tractor that is about 4 years old It just had it's first major break down. TBH, it was not really any fault of the tractor. My yard is hard on tractors. It's a large yard and not very level. I managed to whack something hard enough to strip the alignment teeth on one of the blade shafts. I have had this happen on my other mower. NP. been there done that.
So I make a trip to Lowe's (it's where I bought it) and ordered the shaft and a couple of other parts I have needed for a while. That was about 2 weeks ago. The gal at the parts counter did not really seem to know how to look the parts up. I think she was new or maybe subbing in that department. NP, it took a while to get things sorted out and the parts ordered, I had to prepay for them, NP. I was told they would be in on the 8th.
I called that day to check and I was told the order was cancelled and I was refunded my $$. I said nope, I wasn't. After a bit of back and forth I ask to talk to a manager. She figured out that the price I was quoted was wrong and they kicked back my order. Ok, then why wasn't I called? She said oops. We will reorder the parts and we will honor the quoted price. Ok that's pretty darn fair, I was them given a date of the 13th.
I checked today to see if it was in. Well guess what, I was told my order was cancelled and bla bla bla. I said "please connect me to a manager". I told her the story and she checked and found my parts at the customer service counter, Ok, all is well. I told her I will be there in about 20 minutes to get them, thanks. I get there and guess what?? I was told my order was cancelled and I was refunded the money. I said I just when threw this on the phone, don't take this personally, but you people really need to get your sh*t together. I was just told on the PH my parts are here at the customer service counter and this is the second time I have been told this.
So she looked around the area and said I don't see any thing. I asked her to get a manager. One came and she found my parts in a bin. In 2 separate boxes. She said I'll put these in one box for you. And she said sorry this happen. She asked if I had my receipt. NP I had it. She looked at it and said we charged you for delivery, We'll refund that. I told her I question the parts counter about it and she said it was policy, Ok what ever and I ordered the parts anyway. I needed them.
I got my 8 bucks shipping back and decided to get a set of blades. I go back to home and garden and get them. Then I go to the front counter to pay for the new blades. The manager seen me in line and told the cashier to give be 10% off because they had really screwed me around earlier. That was pretty cool. I get home and open the box and guess what, I got shafted, well "Double shafted"!! There were 2 shafts in the box. I only paid for one. I will go back tomorrow and pay for the second one because I don't mind having a spare. And I am not a thief. I also want to tell the store manager about it. And remind them to get there sh*t together. I would not be surprised if they gave it to me. But that's not necessary , even if I was screwed around for an extra week. grrrr
For what it's worth I do like Lowes for the most part. And I really do like the tractor. It's a Troy-bilt Bronco. Runs like a watch. I might just order my parts on line from now on. It might be faster and less stressful.
My tractor that is about 4 years old It just had it's first major break down. TBH, it was not really any fault of the tractor. My yard is hard on tractors. It's a large yard and not very level. I managed to whack something hard enough to strip the alignment teeth on one of the blade shafts. I have had this happen on my other mower. NP. been there done that.
So I make a trip to Lowe's (it's where I bought it) and ordered the shaft and a couple of other parts I have needed for a while. That was about 2 weeks ago. The gal at the parts counter did not really seem to know how to look the parts up. I think she was new or maybe subbing in that department. NP, it took a while to get things sorted out and the parts ordered, I had to prepay for them, NP. I was told they would be in on the 8th.
I called that day to check and I was told the order was cancelled and I was refunded my $$. I said nope, I wasn't. After a bit of back and forth I ask to talk to a manager. She figured out that the price I was quoted was wrong and they kicked back my order. Ok, then why wasn't I called? She said oops. We will reorder the parts and we will honor the quoted price. Ok that's pretty darn fair, I was them given a date of the 13th.
I checked today to see if it was in. Well guess what, I was told my order was cancelled and bla bla bla. I said "please connect me to a manager". I told her the story and she checked and found my parts at the customer service counter, Ok, all is well. I told her I will be there in about 20 minutes to get them, thanks. I get there and guess what?? I was told my order was cancelled and I was refunded the money. I said I just when threw this on the phone, don't take this personally, but you people really need to get your sh*t together. I was just told on the PH my parts are here at the customer service counter and this is the second time I have been told this.
So she looked around the area and said I don't see any thing. I asked her to get a manager. One came and she found my parts in a bin. In 2 separate boxes. She said I'll put these in one box for you. And she said sorry this happen. She asked if I had my receipt. NP I had it. She looked at it and said we charged you for delivery, We'll refund that. I told her I question the parts counter about it and she said it was policy, Ok what ever and I ordered the parts anyway. I needed them.
I got my 8 bucks shipping back and decided to get a set of blades. I go back to home and garden and get them. Then I go to the front counter to pay for the new blades. The manager seen me in line and told the cashier to give be 10% off because they had really screwed me around earlier. That was pretty cool. I get home and open the box and guess what, I got shafted, well "Double shafted"!! There were 2 shafts in the box. I only paid for one. I will go back tomorrow and pay for the second one because I don't mind having a spare. And I am not a thief. I also want to tell the store manager about it. And remind them to get there sh*t together. I would not be surprised if they gave it to me. But that's not necessary , even if I was screwed around for an extra week. grrrr
For what it's worth I do like Lowes for the most part. And I really do like the tractor. It's a Troy-bilt Bronco. Runs like a watch. I might just order my parts on line from now on. It might be faster and less stressful.
