I carry a Kershaw Leek pocket knife every day. I’ve had mine for a couple of years now and the blade shows the wear of use. One reason I purchased the Leek is it has Kershaw's SpeedSafe system which allows for very easy, and rapid one handed opening of the blade.
Last week my knife stopped snapping open like it should. I took it apart to find the torsion bar had broken. I went to Kershaw’s website to see what the warranty or repair options were and found out all I needed to do was request a replacement through an online web form. I went ahead and submitted my request for a new torsion bar, and a replacement pocket clip.
Four days later Kershaw blew me away. Not only did they send me what I needed, but they sent two torsion bars, and three belt clips!!! I know the parts can’t have cost Kershaw very much, but the commitment to customer satisfaction was well above and beyond. Rest assured Kershaw my next blade purchases will have your name on the side!
Last week my knife stopped snapping open like it should. I took it apart to find the torsion bar had broken. I went to Kershaw’s website to see what the warranty or repair options were and found out all I needed to do was request a replacement through an online web form. I went ahead and submitted my request for a new torsion bar, and a replacement pocket clip.
Four days later Kershaw blew me away. Not only did they send me what I needed, but they sent two torsion bars, and three belt clips!!! I know the parts can’t have cost Kershaw very much, but the commitment to customer satisfaction was well above and beyond. Rest assured Kershaw my next blade purchases will have your name on the side!
