I first got into reloading in the mid-1980s. I purchased my first case trimmer roughly around 1989, an RCBS Rotary Case Timmer-2. I still have it, its a very well made simple little device, I have trimmed several thousand cases with it over the years.
Last night I over-tightened one of the little set screws and could not loosen it without stripping the hex-key faces in the set screw. Those individual parts are not available online, so I called the RCBS Customer Support number.
I told them I'd like to order the fine and coarse adjustment bushings, and the little set screws that go with them. Then he told me I would also need the little brass inserts that go with them that prevent damage to the bushing threads. I told him I was going to ask about those because they didn't show up on the exploded parts view that came with the cutter.
So I thought that was a heads-up job on his part, but there is more to it.
He took my name and address and asked if I needed anything else. I said no. He said, "Ok, you have a nice day". I asked him, "Don't you need a credit card number?". He said, no, we're good.
You can't beat that for outstanding product support. And this on a product that is almost 30 years old. That's simply outstanding in my book.
I've always thought RCBS was a great company. But my opinion of them just went up today.
Last night I over-tightened one of the little set screws and could not loosen it without stripping the hex-key faces in the set screw. Those individual parts are not available online, so I called the RCBS Customer Support number.
I told them I'd like to order the fine and coarse adjustment bushings, and the little set screws that go with them. Then he told me I would also need the little brass inserts that go with them that prevent damage to the bushing threads. I told him I was going to ask about those because they didn't show up on the exploded parts view that came with the cutter.
So I thought that was a heads-up job on his part, but there is more to it.
He took my name and address and asked if I needed anything else. I said no. He said, "Ok, you have a nice day". I asked him, "Don't you need a credit card number?". He said, no, we're good.
You can't beat that for outstanding product support. And this on a product that is almost 30 years old. That's simply outstanding in my book.
I've always thought RCBS was a great company. But my opinion of them just went up today.
