Anyone else dislike Optic Planet

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  • chef1231

    Expert
    Rating - 100%
    19   0   0
    Apr 23, 2014
    1,295
    63
    NWI
    What is going on with this company. My buddy at work had a problem getting a scope sent to our work address and now I can't even get them to hold a package at a Fedex hold location. I gave them a location to hold it at and they said they would wave the $15 fee, who charges that in the first place. Then they called me back to ask if I would let them hold it at another spot 9 miles away, I said sure. Now this morning I see it is being held 30 miles away and won't be there till Friday. Calling them this morning to just tell them to keep it and I will spent the extra $40 at basspro and just pick it up today. I have heard about bad customer service but creed got in the way and I couldn't help but order from them. Meh, never again.
     

    T.Lex

    Grandmaster
    Rating - 100%
    15   0   0
    Mar 30, 2011
    25,859
    113
    I stopped ordering from them about a year ago. The tradeoff between decent deals and the other BS wasn't worth it anymore.
     

    Doublehelix

    Master
    Rating - 100%
    15   0   0
    Jun 20, 2015
    1,874
    38
    Westfield
    They played a game with me as well when I ordered a shroud for my Romeo 1 RDS calling it "In Stock" when I ordered it, but then taking 8 weeks to ship it because it was not in stock. Don't really trust them.

    Nowadays, it is all about Customer Service in my mind.
     

    T.Lex

    Grandmaster
    Rating - 100%
    15   0   0
    Mar 30, 2011
    25,859
    113
    I've found Midway to offer a comparable line of products (well, more actually) at comparable prices. They also offer cheaper shipping every few weeks.
     

    chef1231

    Expert
    Rating - 100%
    19   0   0
    Apr 23, 2014
    1,295
    63
    NWI
    I agree about the customer service. I have honestly never had a good experience at Basspro either but I guess I don't really expect them to be experts either. I also agree with it not being worth the headache of sitting on hold and the back and forth, so much for 2 day express shipping, lol. Okay I just wanted to make sure I wasn't being a ( Richard ) as I can sometimes be. Seems like others have the same problem with them.
     

    JHB

    Sharpshooter
    Rating - 0%
    0   0   0
    Oct 7, 2016
    502
    18
    Columbus
    They played there game once. I canceled the order and purchased from Midway for $10.00 more delivered in three days.
     

    two70

    Master
    Rating - 100%
    19   0   0
    Feb 5, 2016
    3,724
    113
    Johnson
    Natchez Shooting Sports frequently has better pricing on optics with none of the hassle so I don't bother with Optics Planet.
     

    gregkl

    Outlier
    Site Supporter
    Rating - 100%
    33   0   0
    Apr 8, 2012
    11,868
    77
    Bloomington
    Good to know this. I haven't ordered from them in a couple years but they were good to go back then. I'm not really buying much of anything these days but I am looking for a holster. I'll be sure to look elsewhere.
     

    BehindBlueI's

    Grandmaster
    Rating - 100%
    29   0   0
    Oct 3, 2012
    25,890
    113
    I've only ordered from them through Amazon for several years. No issues that way, and if there were I know Amazon has backed me the few times I've had an issue with something I bought through them, even if not from them.
     

    clayshooter99

    Marksman
    Rating - 100%
    15   0   0
    Dec 3, 2008
    232
    34
    I last ordered from them about 5 months ago, and for a total of about 6 years now. Everything has always been perfect with them, sorry to hear of these recent problems and that will raise my guard in the future although at this point I have no intent to ban myself from them.
     

    Trapper Jim

    Master
    Site Supporter
    Rating - 100%
    22   0   0
    Dec 18, 2012
    2,676
    77
    Arcadia
    I last ordered from them about 5 months ago, and for a total of about 6 years now. Everything has always been perfect with them, sorry to hear of these recent problems and that will raise my guard in the future although at this point I have no intent to ban myself from them.

    I have spent thousands there over the last 7 years and have a great relationship with them. Flawless and great CS. They were one of the first to integrate the new logistics which is now an industry standard. The one return that I had to do (my fault) they credited my account before they even got the item back. Not sure why a few have problems but would suggest they should just buy from storefronts?
     

    d.kaufman

    Still Here
    Staff member
    Moderator
    Site Supporter
    Rating - 100%
    128   0   0
    Mar 9, 2013
    14,716
    149
    Hobart
    Ive used them several times. Biggest thing is to make sure what you're buying is actually in stock. I havent had any issues in recent years. I have ordered from them thru ebay as well. Sometimes its cheaper on eBay then on their actual site. I got a Vortex Crossfire 2 4-16×40 from them on eBay when ebay had a 20% off sale and made them a "or best offer" and they accepted. Paid i believe $85 after discounts shipped to my door. That was a great deal
     

    AngryRooster

    Master
    Rating - 100%
    18   0   0
    Apr 27, 2008
    4,591
    119
    Outside the coup
    They have a long history of "it's in stock.....just kidding". I ran into it several times years ago. CS was always difficult to work with. Had orders canceled due to some 'error' then the price was higher once it was re-ordered. Gave up on them a long time ago, sounds like they still suck. I don't have any desire to give them another chance, not when there are so many better options out there. It's like rolling the dice when you try to order from them, not worth the effort.
     

    700 LTR 223

    Expert
    Rating - 100%
    2   0   0
    Apr 5, 2008
    919
    63
    Never had any problems in the few times I've ordered from Optics Planet , in fact just had a Vortex Venom arrive from them a few days ago.
     

    bwframe

    Loneranger
    Site Supporter
    Rating - 100%
    93   0   0
    Feb 11, 2008
    38,170
    113
    Btown Rural
    They are kinda like Botach, sometimes they have unbeatable prices. Sometimes it's worth the risk, dealing with a wannabe big supplier with obvious growing pains. :dunno:
     

    VERT

    Grandmaster
    Rating - 100%
    23   0   0
    Jan 4, 2009
    9,801
    113
    Seymour
    Optics Planet and Cheaper then Dirt are both on my No No list.

    PSA and Botach are on my never had a problem but others I know have and approach with skepticism list. I really don’t buy from either anymore.

    Brownells, Midway, RescueEssentials, LA police gear have been good.
     

    Sniper 79

    Master
    Rating - 100%
    19   0   0
    Oct 7, 2012
    2,939
    48
    I've ordered from them before. Wasn't impressed. Lots of better choices. LA police gear gets my money.
     

    Usmccookie

    Grandmaster
    Rating - 100%
    6   0   0
    Jan 28, 2017
    5,838
    113
    nwi
    I'm 3 for 3 delivered either on schedule or earlier. No issues. I wont be ordering from them anymore... or anywhere actually..
     
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