I recently sent back a revovler thst the finish was basically flaking off. After an email and a photo, they sent a prepaid label. The received it Friday according to tracking. I got email this morning that they received it. I never got any other updates. I called in to see timeline and the representative had no answer on time line. Said it would probably be a month or so.
This seems like an extremely long time to me. Had a ruger wrangler do basically same thing and it was sent repaired and back to me in ten days.
Is smith just this slow at repair work? The person I spoke with was not friendly and did not seem to care or listen. I’m grateful they seem to have a solid warranty and are fixing it, but was curious what others have dealt with time line wise.
This seems like an extremely long time to me. Had a ruger wrangler do basically same thing and it was sent repaired and back to me in ten days.
Is smith just this slow at repair work? The person I spoke with was not friendly and did not seem to care or listen. I’m grateful they seem to have a solid warranty and are fixing it, but was curious what others have dealt with time line wise.