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  1. #1
    Snowman's Blocker aka Bandit mcapo's Avatar

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    Freedom Ordnance FX-9 PCC - Problem and Solution - Customer Service?!?!?

    I have to relate to all my OUTSTANDING customer service with a Chandler, Indiana company.

    I recently picked up a Freedom Ordnance FX-9 from a fellow INGOíer. Gun ran like a top, was accurate and a blast to shoot with the exception of a couple FTE issues which started several hundred rounds into use.

    Figured I would contact Freedom Ordnance and buy some parts for a fix. My experience with customer service and warranty claims is generally not positive and I was more than happy to pay and replace, as needed. My recent experience with Freedom Ordnance, conversely, stands out as the best customer service experience I have ever had.

    If you are looking for a budget friendly PCC, you must check out: https://freedomordnance.com/

    Below is the timeline. They provided prompt and regular updates and had the part in their possession for maybe four days and that INCLUDED Christmas. Plus, who takes the time to send a video on a minor issue like this?


    Day 1: Had this odd FTE and noticed the extractor did not have proper spring tension. Spring wasnít broke or worn. Something was ďnot rightĒ.

    Day 2: Emailed Freedom Ordnance with a description of the issue and requesting a replacement part.

    Day 3: Received a reply with a shipping label to send the bolt assembly back.

    Day 6 : Bolt assembly shipped.

    Day 8: Received email stating they had received the bolt and would check it over.

    Day 9: Christmas

    Day 11: Received an email indicting they had found a tolerance issue, corrected it and was returning the repaired bolt assembly along with a new hammer. They also sent a video of the bolt functioning properly in a test gun with identifying information.

    Day 13: Received repaired part and new hammer.

    I have not ran the part yet but the extractor function is now what you would expect and I fully expect the firearm to function 100%.




    Last edited by mcapo; 12-29-2018 at 15:25.
    Don't blame me....it is Turbo's fault.

  2. #2
    Marksman

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    I got mine the first Saturday that they came out. It would double tap which is very,very cool but not right. I e mailed them they sent a return label. I could not send for a couple of days during that time they e- mailed me asking if everything was ok with me they did not receive my fx. I sent it back on Monday and got it back on the next Wednesday.
    There customer service is outstanding. They also sent me a firing pin spring out of the clear blue with a hand written note saying thank you for buying there FX-9.
    I have a kel tec, CZ scorpion Evo and my freedom arms FX-9. I will always have the FX-9 it just runs great and the cool factor is off the charts.

  3. #3
    Turbo Areoflyer09's Avatar

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    Great to see a company that stands behind the product like that!
    ď...I blame TurboĒ -Everyone

  4. #4
    Master shootersix's Avatar

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    where do i start, i was at the range one nite with a few friends, and we were talking about class 3 stuff, when a guy in a ford ranger stops, get's out and asks if we wanted to shoot his sub gun, he hands us his gun, and each of us a mag, we talked for a while, and he starts telling us he owns a company that makes gun products and they make a belt fed upper in 9mm, so one of my friends bought one, he shot it a few times, and started having a problem with it, so he called the person, and met him at the factory and he fixed it while he waited!, it was one of the owners!, before it was freedom ordnance it was alliance armament (thats another story) and alliance sold a conversion upper for mac 9's and a guy on here (ingo) owned one, and he was having problems after alliance was closed, he contacted freedom, and they fixed it!.

    i asked the owner if they could thread a barrel for me, i have a 10/22 heavy barrel that i wanted to put a suppressor on, he said he could, and 3 weeks later they contacted me (i told them there was no hurry, and if they didnt want to thread it that was ok), they had it for a week and charged me a great price!

    and the owner works on the floor! he's the only person who welds the ejector in place! (he just started training another person to do that, and i know him, he's a good dude too).

    all in all, im not surprised to hear that they take care of their customers!, i'll see the owner i know this week, and i'll be sure to tell him about this post!
    Never too many sigs in your safe!-mike4sigs

  5. #5
    Marksman

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    If you could shootersix I have a great idea if you would tell the owner. I think they should make a T-shirt with there logo on the back of the shirt and there name on front left pocket. I know what you are thinking what a great idea! I know for a fact that he will sell 4 of them.
    Let him know that they do a great job. The lady that took care of my problem was very friendly and nice.

  6. #6
    Plinker

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    Iíve been really tempted by their FX-9 pistol. I have yet to see one in person, but thatís probably a good thing because I have no doubt my credit card would be out of my wallet.

  7. #7
    Grandmaster Route 45's Avatar

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    Quote Originally Posted by 510picker View Post
    Iíve been really tempted by their FX-9 pistol. I have yet to see one in person, but thatís probably a good thing because I have no doubt my credit card would be out of my wallet.
    I love mine!

    My guns won't be illegal....they'll be undocumented.

  8. #8
    Snowman's Blocker aka Bandit mcapo's Avatar

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    [QUOTE=Route 45;7775107]I love mine!

    [QUOTE]

    Don't blame me....it is Turbo's fault.

  9. #9
    Marksman

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    Just picked up the FX-9 pistol,love the feel of the gun. First 150 rounds of my reloads had about 12 FTE was not happy but thought maybe needs a break in , went back to range and ran 150 different factory loads and only had 2 FTE , I hope next trip will be 0 FTE . Glad to hear they are good to work with incase I need to ship back. I have to say it is a blast to shoot

  10. #10
    Plinker

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    Quote Originally Posted by Route 45 View Post
    I love mine!

    Nice! Iím sure itís a blast to shoot!

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