Gonna try to keep this short.
Ordered a complete upper. Hand guard was misaligned upon opening. Turns out the upper was out of spec. Told them what was wrong.
Returned to me not fixed. Agent claims it left facility fixed.
Contact supervisor, she questions how it was packaged and if packaging was damaged. It was packaged fine, and box was undamaged when received.
I told them numerous times over the phone, supervisor and agent, and in help desk ticket I want full refund. I'm done with their company.
Receive ticket update, 2 days after refund was supposed to be issued, asking if I wanted a new built upper in lieu of refund.
Call in again and talk to supervisor, she says again she'll take care of it, and refund now won't be issued until next week.
Will update if and when that actually happens.
Just posting this to warn people that Aero precisions quality control and customer support are crap, and if you google such, you will see many many forum posts from various forums stating that.
Ordered a complete upper. Hand guard was misaligned upon opening. Turns out the upper was out of spec. Told them what was wrong.
Returned to me not fixed. Agent claims it left facility fixed.
Contact supervisor, she questions how it was packaged and if packaging was damaged. It was packaged fine, and box was undamaged when received.
I told them numerous times over the phone, supervisor and agent, and in help desk ticket I want full refund. I'm done with their company.
Receive ticket update, 2 days after refund was supposed to be issued, asking if I wanted a new built upper in lieu of refund.
Call in again and talk to supervisor, she says again she'll take care of it, and refund now won't be issued until next week.
Will update if and when that actually happens.
Just posting this to warn people that Aero precisions quality control and customer support are crap, and if you google such, you will see many many forum posts from various forums stating that.