Placed an order on 9/22, received quickly and decided to return. Processed return online and shipped back to Aim Surplus, tracking shows that item received by them on 10/5. Now, they are not answering their phones (because they have to concentrate on getting orders out...) and apparently are not answering emails to customer service to inquire about status of a refund or possible exchange. Might be a time to deal with someone else to give them a chance to get caught up. FWIW.