Indy_Hunter68
Marksman
This deer season was the first time I have used Archers meat in Greenwood for processing. Harvested a nice healthy doe opening weekend of firearms season, and didn"t have the proper storage for the deer due to the warm temps. So I decided to use Archers since they are located on my way home from the land I hunt. ( hunt in Greene county, live nearish to downtown Indy )
Had the majority of it ground, some into sausage, etc. I asked for beef suet to be added, just to prevent overcooking. When we started cooking, we would easily get about 1/3 cup of fat from each pound of meat. NEVER had this problem with any other processor before. When I stopped in today to pick up my sausage, I spoke with Chris Archer and explained my displeasure with the meat. Had a nice conversation with him about the processing and asked questions about how to keep this from happening in the future. And don't you know, without asking, Chris made an offer to try and correct the problem now. Above and beyond anything I would have dreamed of asking for.
In a time when customer service seems to be lacking, it should be shared when things are done right. I had never met Mr. Archer before today. Had never done business with them before this season. But after today, I am sure to come back again and again.
So, with a solution in the works, I just wanted to share a POSITIVE experience with a merchant, and to say Thanks to a guy who goes out of his way to keep customers satisfied.
Had the majority of it ground, some into sausage, etc. I asked for beef suet to be added, just to prevent overcooking. When we started cooking, we would easily get about 1/3 cup of fat from each pound of meat. NEVER had this problem with any other processor before. When I stopped in today to pick up my sausage, I spoke with Chris Archer and explained my displeasure with the meat. Had a nice conversation with him about the processing and asked questions about how to keep this from happening in the future. And don't you know, without asking, Chris made an offer to try and correct the problem now. Above and beyond anything I would have dreamed of asking for.
In a time when customer service seems to be lacking, it should be shared when things are done right. I had never met Mr. Archer before today. Had never done business with them before this season. But after today, I am sure to come back again and again.
So, with a solution in the works, I just wanted to share a POSITIVE experience with a merchant, and to say Thanks to a guy who goes out of his way to keep customers satisfied.
