Bradsknives
Master
I say this with all due respect to the OP. First, your blade broke because of an accident, not because there was a quality issue or a flaw with the knife. I understand that you are upset, bummed, and even embarrassed (you're words) that this happened, but Protech is not obligated to do anything about it. If they replaced or fixed every knife that went through an accident or was misused, they wouldn't stay in business very long. Example: Say you bought a new car or truck, and a week later you backed up into a post or tree and it left a dent in the bumper. Is the car manufacturer obligated to give you a new car or even a new bumper at no cost? I think not, as it was an accident. I don't see your situation being any different than the example that I have stated.
I spoke with Dave the owner of Protech last night on your behalf to see if there was anything that could be done for you. When you called you actually spoke to the owner (Dave). He remembers your call very well. He offered to replace the blade for $60.00 and he told me that what he offered you is not a money maker, and they (Protech) would actually lose money at $60.00. Protech has extended a hand out to you to try and get your knife fixed. I personally think they have done everything they can do for you considering that the damage to your knife was due to an accident and not because of any fault on Protech's part. It is now your choice as to whether you want Protech to fix it or not.
I spoke with Dave the owner of Protech last night on your behalf to see if there was anything that could be done for you. When you called you actually spoke to the owner (Dave). He remembers your call very well. He offered to replace the blade for $60.00 and he told me that what he offered you is not a money maker, and they (Protech) would actually lose money at $60.00. Protech has extended a hand out to you to try and get your knife fixed. I personally think they have done everything they can do for you considering that the damage to your knife was due to an accident and not because of any fault on Protech's part. It is now your choice as to whether you want Protech to fix it or not.
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