Walther PPQ service

[Tatorchip]

I'm wondering if anyone has had to send any Walther back for service. Are they generally helpful, how long does service/repair usually take? What, if any, fees will I have to pay i.e shipping/handling, FFL fees if they have to send it to a dealer vs back to me personally?
I'm have a .40 PPQ with major FTL problems. I was at the range yesterday and consistently had 3,4,5 FTL's per magazine. My original thought was a single bad magazine so I marked it on the first issue but after only 50 or so rounds downrange, both mags were failing.

 

[nra4ever]

I have about 300 rounds down mine so far with no problems. At first the slide would not stay open after the last round but then it stopped.

Have you tried different ammo types to see if its the ammo.

 

[VERT]

My experience with Walther customer service has been positive. But at that time I was dealing with Smith & Wesson. Not sure if Smith is still providing service or if Walther is doing their own again.

 

[Tatorchip]

I have about 300 rounds down mine so far with no problems. At first the slide would not stay open after the last round but then it stopped.

Have you tried different ammo types to see if its the ammo.

I've had probably 4 or 5 different brands and types (JHP, FMJ) and have had a few problems but yesterday was just awful. A small bit could be the ammo (maybe yesterday's brand was a problem) but I did have FTL probs before

 

[jontheturboguy]

Tator where are you located?

 

[Tatorchip]

Tator where are you located?

from South Bend, was shooting in Ft. Wayne

 

[jontheturboguy]

Wish you were closer. I am very well versed in the P99 platform of pistols.

Wouldn't mind looking at it for you before sending it back to Walther.

 

[SmokinSigs357]

Waltherforums has a specific PPQ section and there are lots of folks on there qualified to help you out...even some Walther reps.

PPQ - WaltherForums

 

[Tatorchip]

I spoke with Walther customer service. They asked what was happening, I told them. They asked what kind of ammo I was using, I told them both kinds & they set up for me to send it back to them to have one of their gun smiths work on it.
Now I just need to find/get my receipt or a copy of my 4473!

Troy (from Walther) was helpful.

 

[Tatorchip]

I sent my PPQ to Walther this week and realized I didn't ask for any idea of how long the repair/s may take so I called them today and was told they're working on 3-4 WEEKS for normal service!!

I was hoping for 3-4 days but not having any measuring stick, I guess I'm gonna live without her for till then