I had to get a new visa someone hacked it and bought $698 from some aquarium supply store with it. Got it turned off and a new replacement card in 3 days. This is one of then new chip cards. I thought they were supposed to be hacked less? This is the 3rd time with a chipped card. Never had my old strip cards hacked once.
How hard is it to find where the items bought were delivered and go arrest the criminals? Do they not even try?
No they do not. Happened to me when someone bought a bunch of expensive tennis shoes up in Chicago using my hacked card. I had enough info that I contacted the business that sold them, but they wouldn't give me the shipping info, but said that my bank could contact them and they would provide it to them. When I told my bank about it, their fraud department wasn't interested in following up. They just ate the charges and issued me a new card.How hard is it to find where the items bought were delivered and go arrest the criminals? Do they not even try?
Generally card numbers are stolen from being used online, not at a POS terminal. Chip doesn't help in those cases.I had to get a new visa someone hacked it and bought $698 from some aquarium supply store with it. Got it turned off and a new replacement card in 3 days. This is one of then new chip cards. I thought they were supposed to be hacked less? This is the 3rd time with a chipped card. Never had my old strip cards hacked once.
How hard is it to find where the items bought were delivered and go arrest the criminals? Do they not even try?
Generally card numbers are stolen from being used online, not at a POS terminal. Chip doesn't help in those cases.
Same thing happened here. Got hacked by someone that ordered $600 in carry out at a restaurant in LA. WTF!? After I contacted visa and disputed it the card was de-activated I tracked down the actual resaturant and called them. Spoke to the manager and gave them a heads up that they might want to scrutinize their customers a little better because my cc was hacked and they placed a big order for carry out. Told him that I lived in Indiana and I don't make a habit of ordering carry out from a joint all the way on the west coast.No they do not. Happened to me when someone bought a bunch of expensive tennis shoes up in Chicago using my hacked card. I had enough info that I contacted the business that sold them, but they wouldn't give me the shipping info, but said that my bank could contact them and they would provide it to them. When I told my bank about it, their fraud department wasn't interested in following up. They just ate the charges and issued me a new card.
They do not try. I had to contact my Credit Union after one of the several times we`ve been hacked, and I let them know I was fairly certain I knew where the hack had occurred, and they told me flat-out, they do not pursue these things. They simply investigate whether the transaction is truly fraudulent, then issue news cards. I was really surprised.I had to get a new visa someone hacked it and bought $698 from some aquarium supply store with it. Got it turned off and a new replacement card in 3 days. This is one of then new chip cards. I thought they were supposed to be hacked less? This is the 3rd time with a chipped card. Never had my old strip cards hacked once.
How hard is it to find where the items bought were delivered and go arrest the criminals? Do they not even try?
And they still have stripes on them as well, and as you say US doesn't require the PIN, and if you are buying online you only need the info that all is printed on the card anyway and not any additional second factor to prove it's you using the card. The chips are an incomplete solution without the other factors.For the question about the new cards, they are more secure, but not all vendors have implemented the correct systems. If you use it at a terminal and it doesn't ask for the PIN, then it is not as secure. The system is called chip and PIN for a reason. Too many vendors ask you to insert the card, but then it doesn't ask for the PIN, which is BS. The PIN makes it more secure when used with a card with a chip. These have been used in the UK for years, but once they were forced to be used here vendors have been very lax in implementation.
Sometimes these are run through a business with the cooperation of an employee who then pockets the money, etc.Same thing happened here. Got hacked by someone that ordered $600 in carry out at a restaurant in LA. WTF!? After I contacted visa and disputed it the card was de-activated I tracked down the actual resaturant and called them. Spoke to the manager and gave them a heads up that they might want to scrutinize their customers a little better because my cc was hacked and they placed a big order for carry out. Told him that I lived in Indiana and I don't make a habit of ordering carry out from a joint all the way on the west coast.
He asked for the approximate date the charge was made and he was actually able to find the transaction in the books. He apologized and said they would take steps to look out for any questionable activity in the future.
I highly doubt if the CC company even pursued it but atleast I was off the hook for the charge and was able to give the manager of the restaruant a heads up and a piece of my mind.
Or handing your card to a waiter or waitress and it gets skimmed by them. Chip and PIN and the card never leaving your possession would be a big improvement, along with some second factor that's not on the card itself for ordering online (or those temp card numbers for ordering online) would eliminate a huge amount of this.Generally card numbers are stolen from being used online, not at a POS terminal. Chip doesn't help in those cases.
Sounds to me likd it would havd been worth a trip to Chicago to put someone in the hospital for aiding the criminals.No they do not. Happened to me when someone bought a bunch of expensive tennis shoes up in Chicago using my hacked card. I had enough info that I contacted the business that sold them, but they wouldn't give me the shipping info, but said that my bank could contact them and they would provide it to them. When I told my bank about it, their fraud department wasn't interested in following up. They just ate the charges and issued me a new card.
This. If fraud due to card information were causing an impact to the card companies, they would fix the problem themselves. It's apparently less expensive for them to detect it and address it on their end than the customer's end. The biggest security problem with all things is the human using it. Just look at IT security and how even the most elaborate of multi-factor authentication can be bypassed with a bit of social engineering.Apparently the credit card companies believe that Americans would not be able to figure this out and it would cut profits more than any fraud costs (?)
Well at least the manager was alerted that some nefarious activity was afoot. Maybe he was in on it. Whatever the case may be the end result was that my card was hacked and it was brought to their attention by the actual victim. (myself)Sometimes these are run through a business with the cooperation of an employee who then pockets the money, etc.