It's constructive criticism, take it or leave it. Don't be dicks to people who spend lots of money at your store. Know if you have a limit on ammo, don't let customers hear you messing up background checks on the phone, don't be a dick about the paper work, and don't get ****ty when someone asks if you can order a certain Wilson combat riffle. I've visited the goshen store and purchased magazines from them at gun shows, never had any issues. I just figured I would place my experience here since this is a forum, hopefully they see it then improve and better themselves.
Maybe I've just been spoiled by Midwest, Freedom, Wrigley, Ed Hershey's and others.
You must be family or a huge bank account to get treated good at freedom firearms.