1st Glock Customer Service Exp

[churchmouse]

ingenious idea

Do it all the time. Number/fractional/letter drills will have the size you need and be right on size.

 

[DustyDawg48]

Did you contact Glock by phone or by email? If by email it may have been standard procedure to direct inquiries to the Glock Store website. I wonder if contacting Glock by phone wouldn't have yielded a better result.

 

[hps]

Did you contact Glock by phone or by email? If by email it may have been standard procedure to direct inquiries to the Glock Store website. I wonder if contacting Glock by phone wouldn't have yielded a better result.

yep

 

[flatlander]

I screwed up, won't retrieve it myself, send me another one for free/$1.
Entitlement.

Bob

 

[BE Mike]

Many top notch companies would just send it out for free as a good will gesture. They'd make that and more back by your positive word-of-mouth (internet) proclamations. Having said that, based on my observations, I'm not surprised at Glock's stance on this. Making a replacement pin is a good option. This might be another option, because this probably won't be the last time you'll have a small gun part hide from you: Flexible Magnetic Pickup Tool

 

[indyff]

I have experienced glock customer service and it was great!

 

[BE Mike]

I have experienced glock customer service and it was great!

Surely it didn't have anything to do with one of their perfect pistols developing problems!

 

[twfshelton]

I screwed up, won't retrieve it myself, send me another one for free/$1.
Entitlement.

Bob

Don't have a problem paying for it, but for shipping to be 700%? Not to mention the price of their pistols has went up what $150 over the years.

 

[NHT3]

I keep that stuff generally.. PM me, I"m in Greenwood and I"ll sell you one for a dollar.. I think you will find that Elmores also keeps parts like that around.
[FONT=&quot] [/FONT][FONT=&quot]NRA Life Member[/FONT][FONT=&quot]-- [/FONT][FONT=&quot]GSSF member[/FONT]
Certified Glock & M&P armorer
[FONT=&quot] [/FONT]NRA Basic pistol instructor[FONT=&quot] /[/FONT][FONT=&quot] RSO[/FONT]

 

[PRasko]

Have to send mine back because it is having ejection issues.
First person I talked to blamed ammo and stiff recoil spring assembly, but when I said that doesn't explain it ejecting at 5 and 6 o clock he became abrupt and did everything he could to end the conversation. His suggestion before hanging up was lock the slide open for a couple of weeks.

I called and got someone else and he suggested I send it back. He sent me an email with a PDF file explaining how to send it in. I asked him about shipping and he instantly turned into the other guy. When I explained to him I just bought it in April he finally said he'd issue me a call tag and send me a shipping label. That was back on Monday. Still no label.

Less then impressed so far.

 

[twfshelton]

Update. I got home yesterday to find an envelope from Glock in the mail. In the envelope with $.46 postage was a new pin for the G29

 

[88E30M50]

Sounds like they came through in the end. There are a lot of gun companies that have great customer service. Years ago, I was drifting the sight on a Walther PPK/S and chipped it. I called to order a new one, thinking it was totally my fault but they shipped one free anyway. A lot of non-gun companies could learn from some of the better gun companies in how to maintain customer loyalty. Then again, most non-gun companies have to deal with the general public instead of shooters.

 

[PRasko]

And here I sit, still waiting on that shipping label.

Gonna wait til monday and give them a solid two weeks before I call back.