I picked up a US general 56 inch rolling cart last night from a store about 45 minutes away. I opened it today, and the lock doesn't release. I know it would be an easy fix if I could get the drawers out, but if it doesnt unlock, its hard to get the drawers out.
I called the store and explained.
They informed me I bought the last one, so they cant replace it.
I said no problem, when is your next shipment?
They informed me that Harbor Freight doesn't let them know, so I ask if he ordered one how long will it take, and he said "I cant order, I just get what I get, it could be 2 days, it could be a year"
I ended up calling corporate, knowing no company worked like that. Corporate said the same thing.
I said "you have them on your website in stock. How long will it take to get that to me, or to the store"?
They said "you didn't buy through the website, so we cant send one to you or the store. Had you bought online, we could ship you a replacement.
Now Im getting pissed, and said "well what is the solution here" She said I had to wait until the store I bought from got one in stock to replace mine. I ask when that will be, and she said no one would know the answer to that. It could be 2 days, it could be a year, it just depends on where they are on the schedule to get one.
I called the store and said "how do we fix this?"
He said "the only way the system will allow him to hold me one, is if they owe me one. They don't owe me one until I bring my broken one back. I needed to drop off the broken on, and wait up to a year for him to get a replacement."
Taking the box back for a refund is not an option either.
I dont want to make 2 1.5 hour drives (round trip) to do the exchange. I want to bring the broken one back when I can pick up a new one. I honestly dont think Im asking to much, I know my customers ask a lot more, and I happily deliver a lot more. I dont even under stand how its possible for a company in todays day and age to treat customers like this.
Today was the first chargeback Ive ever done in my entire life.
I called the store and explained.
They informed me I bought the last one, so they cant replace it.
I said no problem, when is your next shipment?
They informed me that Harbor Freight doesn't let them know, so I ask if he ordered one how long will it take, and he said "I cant order, I just get what I get, it could be 2 days, it could be a year"
I ended up calling corporate, knowing no company worked like that. Corporate said the same thing.
I said "you have them on your website in stock. How long will it take to get that to me, or to the store"?
They said "you didn't buy through the website, so we cant send one to you or the store. Had you bought online, we could ship you a replacement.
Now Im getting pissed, and said "well what is the solution here" She said I had to wait until the store I bought from got one in stock to replace mine. I ask when that will be, and she said no one would know the answer to that. It could be 2 days, it could be a year, it just depends on where they are on the schedule to get one.
I called the store and said "how do we fix this?"
He said "the only way the system will allow him to hold me one, is if they owe me one. They don't owe me one until I bring my broken one back. I needed to drop off the broken on, and wait up to a year for him to get a replacement."
Taking the box back for a refund is not an option either.
I dont want to make 2 1.5 hour drives (round trip) to do the exchange. I want to bring the broken one back when I can pick up a new one. I honestly dont think Im asking to much, I know my customers ask a lot more, and I happily deliver a lot more. I dont even under stand how its possible for a company in todays day and age to treat customers like this.
Today was the first chargeback Ive ever done in my entire life.