Aliengear Warranty can't be beat !!!!!

[WebSnyper]

Now for some ACTUAL verification of what the OP published...

Just got two emails. One stating I was getting a refund, and the other from customer service:



So a refund AND a replacement holster. Yes, they DO have good customer service and warranty!

(from someone who actually USED the warranty)

Now that is outstanding. Good to hear the follow up. I don't own one, nor am I planning to at this point, but this could put them in the running next time I am looking.

 

[HoughMade]

As warranties go, I have a hard time trusting the guy who molded and assembled my Old Faithful holster.

 

[Texas-M4]

Prices look OK. Can anyone vouch for their quality?

 

[tatic05]

I plan on getting one for my shield. If I like this style of holster then I will look into the higher grade holsters like this..its a decent price for a holster.

 

[Cameramonkey]

Prices look OK. Can anyone vouch for their quality?

As I said in my review, They are "OK". Compared to a Crossbreed they arent quite as nice, but as far as good for the money, yes. They are a good $30 holster.

 

[dhamby]

Prices look OK. Can anyone vouch for their quality?

I really enjoy mine. I am not a holster snob by any means but am very happy and the price is good. I would recommend it for sure.

 

[wtburnette]

I really enjoy mine. I am not a holster snob by any means but am very happy and the price is good. I would recommend it for sure.

I feel the same way. Haven't had a single issue with mine. Looks good, wears well and is completely worth the price.

BTW OP, that was fast...lol:

https://www.indianagunowners.com/forums/parts-accessories/339349-aliengear.html

 

[CTS]

CompTac's current production time is 5 days. I've bought 7 holsters from them and they've all shipped earlier than their projected production time.

I couldn't agree more with your CompTac recommendation. I tried a variety before finding the CompTac and consider it a fantastic value. I just ordered a new Kydex piece a few days ago so I can practice with what I think will be my new carry gun.

 

[Olive Drab]

I feel the same way. Haven't had a single issue with mine. Looks good, wears well and is completely worth the price.

BTW OP, that was fast...lol:

https://www.indianagunowners.com/forums/parts-accessories/339349-aliengear.html

WOW! OP didn't you brag about a 30 day trial? Why wouldn't you just send it back for a refund?

 

[BOTA56]

Just got my holster today, and the snap on a loop broke. So we will see how it goes.

 

[Cameramonkey]

Now for some ACTUAL verification of what the OP published...

Just got two emails. One stating I was getting a refund, and the other from customer service:



So a refund AND a replacement holster. Yes, they DO have good customer service and warranty!

(from someone who actually USED the warranty)

Update:
I just had to send a reminder email to them. Three weeks ago they promised to send a replacement "within the next couple business days" and I still havent seen it. Not exactly the best follow through on their promise.

 

[chezuki]

Update:
I just had to send a reminder email to them. Three weeks ago they promised to send a replacement "within the next couple business days" and I still havent seen it. Not exactly the best follow through on their promise.

This thread is an emotional roller coaster.

 

[Jeremy1066]

This thread is an emotional roller coaster.

The roller coaster that makes you puke, but you keep getting back on.
I have no complaints about mine (yet).

 

[BOTA56]

I sent them a message 1 day ago.. I figured Id give them 3 days to reply about my broken loop because of the black leather problem. Within 24 hours I was replied to and told to take a picture of the broken item and they will send a new PAIR.. Picture sent, waiting on item to be shipped. A +1 so far from me.

 

[Cameramonkey]

I sent them a message 1 day ago.. I figured Id give them 3 days to reply about my broken loop because of the black leather problem. Within 24 hours I was replied to and told to take a picture of the broken item and they will send a new PAIR.. Picture sent, waiting on item to be shipped. A +1 so far from me.

Awesome! Thats the way it SHOULD be. Unlike my response today...


After being told "we'll send you a new one in several business days" 3 weeks ago today, I called them out on it in email today and was told. "It will still take about 3-4 weeks to be sent to your house." What? So your craftsmen are making them so fast the shipping guys cant put them in boxes fast enough? Doesnt make sense if this rep didnt read the last rep's promise.

While I appreciate the generosity, somebody needs to clue their reps in on "under promise, over deliver." not the other way around. I would have still been grateful to be told "we'll make you a new one for free but you're going at the end of the line. Expect it in a month." . Now I'm just annoyed again.

And honestly, if it even shows up now I'll be surprised. Gut tells me that the first rep made the promise, the manager didnt follow through, my replacement never got made, and this last rep is now so overworked she just assumed I was a paying customer asking "where's my order?" without actually reading the details.

Not sure how I feel about them now.

 

[rdb700]

When I received mine, somewhere I lost the little bag of hardware/allenwrench to make adjustments so I emailed them and within 3-4 days they responded and sent it to me within a few days at no charge. Ive been pleased with them so far.

 

[BOTA56]

Awesome! Thats the way it SHOULD be. Unlike my response today...

Like I said though... The loops haven't been shipped out yet, to my knowledge. But I hope I don't have any problems... So far so good though *fingers crossed

The holster itself is very comfortable for me though... I like it a lot.

 

[Jbow]

Agreed

 

[chezuki]

Awesome! Thats the way it SHOULD be. Unlike my response today...


After being told "we'll send you a new one in several business days" 3 weeks ago today, I called them out on it in email today and was told. "It will still take about 3-4 weeks to be sent to your house." What? So your craftsmen are making them so fast the shipping guys cant put them in boxes fast enough? Doesnt make sense if this rep didnt read the last rep's promise.

While I appreciate the generosity, somebody needs to clue their reps in on "under promise, over deliver." not the other way around. I would have still been grateful to be told "we'll make you a new one for free but you're going at the end of the line. Expect it in a month." . Now I'm just annoyed again.

And honestly, if it even shows up now I'll be surprised. Gut tells me that the first rep made the promise, the manager didnt follow through, my replacement never got made, and this last rep is now so overworked she just assumed I was a paying customer asking "where's my order?" without actually reading the details.

Not sure how I feel about them now.

Did you ever get your replacement?

 

[Cameramonkey]

Did you ever get your replacement?

NOPE! I even put the full AAR in the "good/bad/ugly" section here.

When I get around to ordering another, I'll not hesitate to call Crossbreed again. I strayed from them once... never again.

ETA: https://www.indianagunowners.com/fo...509-1-aliengear-bipolar-customer-service.html