Buyer Beware :: Art Van Furniture

[aclark]

Over a month ago our neighbors and good friends finally finished their basement. They bought a sectional and some other pieces from Art Van Furniture in Merrillville, IN.....Well I'll just quote her for the story.

***BUYERS BEWARE** My Husband and I purchased a sectional couch from Art Van furniture. When they were getting it down to the basement they told me it was a tight squeeze and may scratch the wall, I called Adam and he said tell them try to be careful but understands it may happen. Awhile later they ask me for a hammer, I thought maybe to put the feet on? Then I hear this banging and I turn the corner and they took the hammer to our walls and ceiling!!!! This happened over a month ago and all the while we were told they were going to take care of it, got an email today saying we were on our own! I would never recommend this place to anyone nor will we ever be back. And, thinking about taking legal action at this point.

I am asking that if you have Facebook to please chime in and express your dismay to this company. The first link below is to my neighbors FB post, and the second is to the Art Van page, where a few of us have express disgust.

Thanks!!

https://www.facebook.com/ruthann.szwetruffle/posts/10153184508986442?pnref=story

https://www.facebook.com/art.van.furniture/posts_to_page/

 

[hoosierdoc]

.

 

[mom45]

Shared on my page and commented on the company page stating that I did so.

 

[yeahbaby]

That is messed up beyond words......

 

[bocefus78]

I don't fb but wow...just....wow.

 

[Super Bee]

That stinks. . . . I have bought a few things from them and have been extremely happy. Of course, since I own several trucks I pick up my own stuff.

 

[longbow]

Call and tell them you want to file an insurance claim on the General liability coverage. They damaged
your home and the insurance will pay you. The claims guy will pay you for the repairs.

 

[mom45]

I see they responded to the comment on their facebook page. Funny how when you start posting on social media, they answer you and quit blowing you off. Let us know if they actually do anything to correct this.

 

[Brandon]

They made a comment? Looks like they deleted the comments.

 

[mom45]

They made a comment? Looks like they deleted the comments.

This is what has been posted. (Names deleted for privacy) My comment is still there. If there were others, those are gone.

Art Van Furniture Hi XXXXXXXX - this is not at all like Art Van, and it is very surprising to see this! We are sharing this with our service team right now. May we ask the name the purchase was under?

Like · Reply · 1 hr








XXXXXXXX - Funny how fast you get a reaction when it's up on social media, but over the phone you get told to **** off.

Like · Reply · 59 mins








Art Van Furniture Has that been your experience with us? If so, we apologize. It does take longer for our service department, because they have the hard work of researching, contacting vendors and creating solutions!! Our social media job is easier - we just get to talk with our great guests online smile emoticon

Like · Reply · 54 mins








XXXXXXX = It was purchased under XXXXXXX.

Like · Reply · 54 mins








Art Van Furniture Thank you so much XXXXXXX - we'll give this to our service team now. We are under a big snow storm and they may have closed for the night - but we'll follow up with them in the morning. Thank you - and our apology for not getting it right from the start!!

 

[aclark]

Call and tell them you want to file an insurance claim on the General liability coverage. They damaged
your home and the insurance will pay you. The claims guy will pay you for the repairs.

Claims were made. First Art Van said they were going to take care of it and needed a quote, after they got the quote they said that they had to file it through the delivery drivers insurance, then they said they weren't covering the damage.

 

[GodFearinGunTotin]

Was a reason given for why they thought they had to start wailing on her drywall? This is outrageous.

 

[actaeon277]

 

[JettaKnight]

Was a reason given for why they thought they had to start wailing on her drywall? This is outrageous.

Before taking a side I like to hear the reasoning.

 

[HoughMade]

I'm assuming that the furniture wouldn't fit through the places it had to go to get where the customer wanted. This is certainly an inellegant solution and should be corrected.