Last June, I purchased a CPO Sig P226 from Elmore's, and asked at the time of purchase if they had a set of tritium night sights that would fit this pistol. They indicated so, and (Jason, I later learned his name) installed a set of TruGlo's, front and rear. (I later confirmed with Jahred at 21st Century that the model number on the TruGlo sights were indeed the correct ones to fit the Sig 226.)
My first time out to the range, the front sight popped completely out of the dovetail. I took it back to Elmore's. Long story short, I've had the thing back down there six times since June.
My experience deteriorated with each subsequent visit as I tried to get the front sight securely fixed and centered. With every visit, Jason progressively gouged the dovetails worse and worse, to the point that it looked like somebody had been hammering at them with a screwdriver (on both sides of the dovetail). Regardless of the number of attempts, the front sight would never stay centered the dovetails became more damaged with each visit.
Worse, I found (or believed) that employees there were lying to me, or at best confusing me with some other customer whose gun they'd damaged, and definitely taking this customer's intelligence for granted. Examples:
After I'd moved the rear sights as far as they could go to one side as I tried to compensate at the range for a misaligned front sight, I took the gun back down to Elmore's and was told, "Oh yeah... it's pretty normal for rear sights to be way off center. Sometimes they hang off the side like saddle bags."
Another vist.... Jason: "You were the one who told me to peg the front sight on there." Me: "Jason, I couldn't have told you to 'peg the sight' because I don't even know what 'peg the sight' means. I'm standing here now and still don't know what that means."
At visit #5, after previous visits dealing with Jason and other guys behind the counter, I approached Russ, introduced myself, and showed the gun to him. Looking at the dovetail, he acknowledged that his shop had "not done me any favors" and even pointed out how he believe his guys had used incorrect settings on their sight pusher, which damaged the dovetail. He offered to send the thing back to Sig to get it fixed. (I'd written about this previously in this subforum https://www.indianagunowners.com/forums/local_gun_shops/7154-elmores_firearms_greenwood-4.html#post751524, with high praise for Elmore's taking accountability for their workmanship and willingness to make it right.) However, when the thing came back from Sig, it did so with paperwork saying that Sig declined to fix it because the sights were aftermarket. Jason's solution was to jam a larger sight into the dovetail and blu over the gouged dovetail to make it look better. And even then, the thing was not centered.
Heading to Elmore's a sixth time and calling ahead to see if Russ would be there to give it one more try at getting the problem resolved, I had an employee tell me that Russ was out and that he'd be out for at least a week. "You can talk to Jason," the fellow said. Good. So I'm going to talk to Jason.
As I'm driving, I talk to Jason and recap the high points (recalling that this was the fellow who'd said "you told me to peg the front sight"). I was therefore not totally surprised as I listened to him tell a story that went something like: "When you bought that gun, I told you that those sights were the wrong ones and you didn't want to wait for me to order the right ones so you told me to put those sights on there even though I told you they weren't the right ones." I told him that I wasn't sure if he was thinking of some other customer. I told him that I'd worked with xxxxxx, and that I'd asked for night sights that would fit this gun, and these were the sights HE installed. I told him we couldn't have had that conversation because he and I had never spoken until the fourth time I came into the shop. I told him I'd be there before they closed and we could work it out.
I was again surprised when I walked into Elmore's a half hour later to find the owner behind the counter, even though the employee on the phone said he'd be out for a week.
I approached Russ, reintroduced myself, shook hands, and asked if he recalled this gun and the issues we were having and that we'd sent this gun back to Sig. (Non-confrontational. Not angry. Just a customer wanting good service and repair of damage that this shop had caused.) His response was: "Yeah? What's your complaint NOW?"
My complaint?
So that's it. I read in another long thread that others were reporting "marred" sights installed at Elmore's. I wanted to share this experience, but did not want to participate in that other thread.
I understand that other folks have had good experiences at Elmore's. I'll be making my future purchases elsewhere.
My first time out to the range, the front sight popped completely out of the dovetail. I took it back to Elmore's. Long story short, I've had the thing back down there six times since June.
My experience deteriorated with each subsequent visit as I tried to get the front sight securely fixed and centered. With every visit, Jason progressively gouged the dovetails worse and worse, to the point that it looked like somebody had been hammering at them with a screwdriver (on both sides of the dovetail). Regardless of the number of attempts, the front sight would never stay centered the dovetails became more damaged with each visit.
Worse, I found (or believed) that employees there were lying to me, or at best confusing me with some other customer whose gun they'd damaged, and definitely taking this customer's intelligence for granted. Examples:
After I'd moved the rear sights as far as they could go to one side as I tried to compensate at the range for a misaligned front sight, I took the gun back down to Elmore's and was told, "Oh yeah... it's pretty normal for rear sights to be way off center. Sometimes they hang off the side like saddle bags."
Another vist.... Jason: "You were the one who told me to peg the front sight on there." Me: "Jason, I couldn't have told you to 'peg the sight' because I don't even know what 'peg the sight' means. I'm standing here now and still don't know what that means."
At visit #5, after previous visits dealing with Jason and other guys behind the counter, I approached Russ, introduced myself, and showed the gun to him. Looking at the dovetail, he acknowledged that his shop had "not done me any favors" and even pointed out how he believe his guys had used incorrect settings on their sight pusher, which damaged the dovetail. He offered to send the thing back to Sig to get it fixed. (I'd written about this previously in this subforum https://www.indianagunowners.com/forums/local_gun_shops/7154-elmores_firearms_greenwood-4.html#post751524, with high praise for Elmore's taking accountability for their workmanship and willingness to make it right.) However, when the thing came back from Sig, it did so with paperwork saying that Sig declined to fix it because the sights were aftermarket. Jason's solution was to jam a larger sight into the dovetail and blu over the gouged dovetail to make it look better. And even then, the thing was not centered.
Heading to Elmore's a sixth time and calling ahead to see if Russ would be there to give it one more try at getting the problem resolved, I had an employee tell me that Russ was out and that he'd be out for at least a week. "You can talk to Jason," the fellow said. Good. So I'm going to talk to Jason.
As I'm driving, I talk to Jason and recap the high points (recalling that this was the fellow who'd said "you told me to peg the front sight"). I was therefore not totally surprised as I listened to him tell a story that went something like: "When you bought that gun, I told you that those sights were the wrong ones and you didn't want to wait for me to order the right ones so you told me to put those sights on there even though I told you they weren't the right ones." I told him that I wasn't sure if he was thinking of some other customer. I told him that I'd worked with xxxxxx, and that I'd asked for night sights that would fit this gun, and these were the sights HE installed. I told him we couldn't have had that conversation because he and I had never spoken until the fourth time I came into the shop. I told him I'd be there before they closed and we could work it out.
I was again surprised when I walked into Elmore's a half hour later to find the owner behind the counter, even though the employee on the phone said he'd be out for a week.
I approached Russ, reintroduced myself, shook hands, and asked if he recalled this gun and the issues we were having and that we'd sent this gun back to Sig. (Non-confrontational. Not angry. Just a customer wanting good service and repair of damage that this shop had caused.) His response was: "Yeah? What's your complaint NOW?"
My complaint?
So that's it. I read in another long thread that others were reporting "marred" sights installed at Elmore's. I wanted to share this experience, but did not want to participate in that other thread.
I understand that other folks have had good experiences at Elmore's. I'll be making my future purchases elsewhere.
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But being the biggest w##res in Indiana they are a bit cheaper
