I did not deal with H&H much before ownership changed hands aside from using the range a couple of times and buying my son a Mossberg .22.
I have yet to purchase a handgun from Freedom, though I have bought holsters, ammunition, etc.
I think I know which employee you are referring to and I have not really noticed an attitude. Then again, when I walk in (which is about once a week) I scan the place and greet the employees as soon as there is eye contact. While it is not my job to make myself "welcome" in their place of business, I can definitely help set the tone by taking the initiative to be cordial with them. Tim is the only employee I remember by name and I always greet him by name. The rest of them recognize me and tend to know I am headed to the range. Usually before heading back i ask who is manning the range so I can buy some targets without waiting long. Give a little. Take a little.
Just my
I miss H & H like I'd miss a boil on my hind end.Someone ought to email it to them! The service was so bad when it was HH After a few purchases I just stopped going and haven't been back in since April 2009. I've heard good things bout some of the changes that have happened, but as long as I know the same employees are there I have no intention of going back in the future. Would it be more convenient to shop there, sure. However, I have spent the last 3 years plus having my needs met elsewhere so why bother...