It's lengthy, but worth the time. Remember, whether you're the originator or the responder, there are real live human beings on the other end:
http://mobile.nytimes.com/2015/02/1...uined-justine-saccos-life.html?referrer=&_r=0
http://mobile.nytimes.com/2015/02/1...uined-justine-saccos-life.html?referrer=&_r=0