A couple of weeks ago I noticed that the front night sight on my Kimber Stainless Pro Raptor 45 was no longer glowing and that the weapon was slightly out of Kimber's official stated warranty period. I decided to get in touch with Kimber and try to get it replaced anyway.
After several calls, transfers and messages left I received and emailed RMA. I shipped the slide to them via UPS on October 24th. The tell you in the email it is going to be 4 or 5 weeks and don't bother to call, Kimber will let you know when it ships. even though it was a small repair I figured it would be "in-line" and I would have to do without my favorite handgun for a while.
Yesterday, November 4th, the Big Brown Truck stopped in front of my house and the driver said "signature required package". It was the Raptor slide! No charge for shipping at either end and no charge for the repair.
Total of 11 days including 4 days of shipping time and no charges. Now that's great customer service!
After several calls, transfers and messages left I received and emailed RMA. I shipped the slide to them via UPS on October 24th. The tell you in the email it is going to be 4 or 5 weeks and don't bother to call, Kimber will let you know when it ships. even though it was a small repair I figured it would be "in-line" and I would have to do without my favorite handgun for a while.
Yesterday, November 4th, the Big Brown Truck stopped in front of my house and the driver said "signature required package". It was the Raptor slide! No charge for shipping at either end and no charge for the repair.
Total of 11 days including 4 days of shipping time and no charges. Now that's great customer service!