ParaManAR15
Sharpshooter
Just wanted tell you all about my experience with Columbia River Knife & Tool.
I've had my CRKT M16-14LE for over 5 years, no issue what-so-ever and all around great knife in my opinion. One of the screws holding the belt clip must of backed out and got lost, which made the other 2 come loose and wouldn't ever stay tight. I went to the CRKT website to look for a 800 number to call about getting some new screws...low and behold they have an online form to fill out for free replacement parts. Put all my information in the form, selected what parts I needed, and 3 weeks later I received my screws, new clip, and even sent a little star screw allen wrench. The 3 weeks it took for me to get it I didn't mind since I was out in Washington for 2 1/2 weeks for work.
I went in thinking that I'd have to fork over a few bucks for the parts and shipping due to my knife being over 5 years old and out of warranty, which I didn't mind doing but no charge. The whole process was so simple and easy, with no cost coming out of my pocket. Just wanted to give a shout out to these guys for some great customer service and a great product, in which I didn't have to speak to anyone.
I've had my CRKT M16-14LE for over 5 years, no issue what-so-ever and all around great knife in my opinion. One of the screws holding the belt clip must of backed out and got lost, which made the other 2 come loose and wouldn't ever stay tight. I went to the CRKT website to look for a 800 number to call about getting some new screws...low and behold they have an online form to fill out for free replacement parts. Put all my information in the form, selected what parts I needed, and 3 weeks later I received my screws, new clip, and even sent a little star screw allen wrench. The 3 weeks it took for me to get it I didn't mind since I was out in Washington for 2 1/2 weeks for work.
I went in thinking that I'd have to fork over a few bucks for the parts and shipping due to my knife being over 5 years old and out of warranty, which I didn't mind doing but no charge. The whole process was so simple and easy, with no cost coming out of my pocket. Just wanted to give a shout out to these guys for some great customer service and a great product, in which I didn't have to speak to anyone.