" They get good reimbursement from the company. That's great for knowing your warranty work will be done and paid for."
After over 40 years in a GM service department, I can tell you for a FACT that the Dealer, nor the Tech gets "good reimbursement from the company"!!!
The Dealer, and in my case, the Tech, gets 1/3 to 1/2 the normal amount of Flat Rate Hours on the labor to do ANY Warrantee job.
The Company just tells the Dealer+the Tech-"That's the way it is", take it or leave it. If you sell our product, you will do warrantee work for a "Kick in your A$$"!!
This is the main reason that most warrantee work is done at such a "Half A$$ed" way...You get what you pay for....Bill.
a good friend is the service manager at a dealership, he hates warranty work, no $$$. All the latest recalls have been killing business