Drove up from Indy to Midwest in Mishawaka - they had an item that I couldn't find locally. I go there about 2-3 times a year. I know that they've taken a lot of heat on INGO for poor customer service, but I've never been ignored or received bad service. Cameron was very attentive, and gave me a decent price on the item I was looking for. When I was browsing while waiting for the paperwork to be processed, at least a couple of other sales people asked if I needed anything. The only negative, and it's a minor one, is that their offer on a couple of guns that I wanted to trade was pretty light. Overall, a very good experience, and it's a great place to browse.