My Excellent Experience with Zero Tolerance (Kershaw) Warranty Service

[nate77]

I need to send my 0350ts in; the blade is so off center that it rubs the liner, and if you tighten the pivot to center it, the knife won't open.

Three week turn around time on my 0350, blade is now perfectly centered, and the knife is sharp as heck again.

 

[LANShark42]

Don't mean to hijack the thread, but how is the flipper on you 0556? I've had mine for a couple of months now and use it for my EDC. It is VERY hard to flip open. It's the stiffest flipper I have. I was hoping it would ease up with use, but maybe I'm not using it enough? I'd hate to part with it, but is this enough to get some warranty work on it?

 

[esrice]

how is the flipper on you 0556?

Mine is certainly on the 'stiff' side. Not such that I think there's a problem, but enough that I have to make sure I've got my finger firmly on it before I start pushing. I find that using the portion of my finger just above the first joint (rather than the finger tip) works better and gives me more leverage.

The blade is so much heavier on the 0350 that it flips open easier, faster, and snaps open harder than the 0556.

 

[LANShark42]

Mine is certainly on the 'stiff' side. Not such that I think there's a problem, but enough that I have to make sure I've got my finger firmly on it before I start pushing. I find that using the portion of my finger just above the first joint (rather than the finger tip) works better and gives me more leverage.

The blade is so much heavier on the 0350 that it flips open easier, faster, and snaps open harder than the 0556.

Thanks for the reply. Guess I'll just have to get a 0350 too. Wish I could find as good a deal as you found! Congrats and enjoy!

 

[Jeffrey]

The flipper on mine was also super stiff. I've had it maybe a year now, and I think it has loosened up. Either that, or my knife flipping skills have improved:?

 

[rhino]

Now it's time for you to get a full size knife.

UPDATE

I finally got back my original 0350 yesterday. No extra stickers in the box...

Though I still would've preferred the black-bladed knife, they did a GREAT job cleaning this one up. They did exactly what I asked them to-- sharpened the blade and sped up the SpeedSafe action. On top of that they cleaned all the pocket lint and grime out, and may have even replaced the pocket clip. It really looks like a brand new knife again. I'm very pleased with my $40 investment.

Having had some time with a few KAI products now and dealing with their warranty department, I have to say that Kershaw/ZT is good to go. I'll be recommending them to folks who are looking for an affordable high quality knife.

 

[chezuki]

Now it's time for you to get a full size knife.

I tried your technique of adding the 0300/0301 to my Christmas list in case the lady wants to go crazy over the top. I'm not holding my breath though.

 

[rhino]

I tried your technique of adding the 0300/0301 to my Christmas list in case the lady wants to go crazy over the top. I'm not holding my breath though.

Did I fail to mention that adding it to the list was only a small part of the process?

 

[chezuki]

Did I fail to mention that adding it to the list was only a small part of the process?

Yep. I'm already awesome, not sure what more I could do.

 

[Bigtanker]

Just got my Blur back from Kershaw. Sent it out the first week of January. The liner lock gave out on me once. That is why I sent it back. They sharpened the blade and flattened the part of the blade the lock works against. Cleaned it up a bit too. The knife is 4 years old and this is the first time it's been back.

I think they put a new spring in for the assist too.