So I'm installing a new Kwikset keypad deadbolt at my church tonite. 2 hours to install it. IKR? The last one I installed took me 30 minutes, and that included the 15 to figure out how to remove the old lock. (used a spanner wrench not screws)
I get it installed following the directions to the letter. but when I put the code in it doesnt work and jams up. I finally realize it is running "backwards". When I press the lock button, it unlocks, and when I put in my code it locks.
Scour the instructions. Nada. Check online. Nothing. The only thing online for this lock is how to re-key it with the tool. (AMAZEBALLS feature. 15 seconds to re-key it to another kwikset key) No other documentation.
So I call support. Sit on hold for 30 minutes and I am told immediately how to program it to reverse direction by holding buttons while you power it up. Absolutely not something you would even THINK to do or figure out on your own. (hold this button while you install the batteries and then hold it until X happens)
Seriously? Isnt That rather important? I can maybe understand not putting it in the install manual, but to have no mention on the website where they tell you to look when you have problems and need assistance? Unacceptable.
Hell, Googling the problem now I find it is only referenced on 3rd party sites. So apparently this is a super secret squirrel thing for Kwikset.
/rant
I get it installed following the directions to the letter. but when I put the code in it doesnt work and jams up. I finally realize it is running "backwards". When I press the lock button, it unlocks, and when I put in my code it locks.
Scour the instructions. Nada. Check online. Nothing. The only thing online for this lock is how to re-key it with the tool. (AMAZEBALLS feature. 15 seconds to re-key it to another kwikset key) No other documentation.
So I call support. Sit on hold for 30 minutes and I am told immediately how to program it to reverse direction by holding buttons while you power it up. Absolutely not something you would even THINK to do or figure out on your own. (hold this button while you install the batteries and then hold it until X happens)
Seriously? Isnt That rather important? I can maybe understand not putting it in the install manual, but to have no mention on the website where they tell you to look when you have problems and need assistance? Unacceptable.
Hell, Googling the problem now I find it is only referenced on 3rd party sites. So apparently this is a super secret squirrel thing for Kwikset.
/rant