My illuminated reticle in my Burris XTR II 1-5×24 quit functioning early on day 1 of the 2-day carbine class. I tried 3 different new CR2032 batteries of different companies, but the illuminated part of the reticle would not function on any setting. Next step was contacting the Burris Warranty Deptartment. Naturally they were closed on the weekend, but I submitted my case.
They emailed the following instructions:
The 2-4 week timeframe was reasonable. I followed the instructions, paid the UPS postage, and shipped it off to Colorado. Suddenly my MBUS were invaluable!
It arrived on 11/18/19. It was processed on 11/19/19. On 11/21/19 I got the details:
I got an email of the shipping notification on 11/22/19 meaning the label was printed and my scope was waiting on a UPS pick up. Delivery was 11/27/19 (factor in a weekend). I opened the box and it was the same model 100% brand new.
That means I have an extra mount, rings, etc., oh, and another Burris Fastfire 3 to put on something. Now to mount this and dial it in.
Great communication, great turn around, all I was out was the shipping cost, great warranty, so this is the story of a satisfied customer of the Burris Forever Warranty.
They emailed the following instructions:
The 2-4 week timeframe was reasonable. I followed the instructions, paid the UPS postage, and shipped it off to Colorado. Suddenly my MBUS were invaluable!
It arrived on 11/18/19. It was processed on 11/19/19. On 11/21/19 I got the details:
I got an email of the shipping notification on 11/22/19 meaning the label was printed and my scope was waiting on a UPS pick up. Delivery was 11/27/19 (factor in a weekend). I opened the box and it was the same model 100% brand new.
That means I have an extra mount, rings, etc., oh, and another Burris Fastfire 3 to put on something. Now to mount this and dial it in.
Great communication, great turn around, all I was out was the shipping cost, great warranty, so this is the story of a satisfied customer of the Burris Forever Warranty.
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