Springfield Armory Customer Service

[r3126]

I need to comment on the great customer service I just got from SA.

I purchased a preowned SA, compact, .45 about a week ago. Had the box and paperwork but did not have the recoil rod disassembly clip, the integral locking system tool or the mainspring take-down tool. I emailed SA last Saturday asking the costs and procedure to get the items. They replied Monday AM, asking for my address and indicated they would send them free of charge. I gave them my address on Monday afternoon and today, Wednesday, two of each of the items arrived along with a SA sticker.

I wish all customer service worked that way! +1 for Springfield Armory.

 

[kedie]

Glad to hear that they took care of you. I've always heard that their customer service is outstanding.

 

[Indy_Guy_77]

They were quite accommodating with me, too!

-J-

 

[DeadeyeChrista'sdad]

I don't know about their customer service, never had to use it! But I do like their product. Almost sold mine a while back. had it out last week, and glad I didn't.

 

[Thumper]

No comemnt.

 

[DIRTY HARRY]

I too purchased a used SA .40 stainless service model. Got everything except the owners manual and they sent me one, no questions asked, and within a couple days to boot. I also have a ( new in Jan. 2010) SA XD9SC, and love it~!

 

[nonstop]

My experience was great as well.