My experience started with Able Ammo started over 5 weeks ago with an order for a specific brand of somewhat rare .22 LR subsonic ammunition. I bought 4-500 round bricks of the ammo to use out of my suppressed bolt rifle. It shipped out and arrived in a reasonable amount of time. That is probably about the only positive of the whole experience. Upon opening the package, which was visibly damaged on the outside (no more than usual for a typical UPS package), inside there was NO packing support at all. The boxes of the rimfire ammo were mangled badly due to the lack of support in the 500 count boxes of this particular brand ammo. I opened each of the 500 count boxes to inspect each 50 count box. When all was said and done over 1/4 of the order contained dented brass and disfigured bullets. I contacted Able Ammo and stated such as well as I wasn't comfortable with much of the rest of the order as the boxes were damaged and could have altered the dimensions of the cartridges without being visible. Since Able Ammo wasn't solely responsible for the damaged product I inquired how I should proceed. They wanted me to return 'the product' and had UPS pick it up at my door, while at the same time shipping the replacements out. I packaged all of the boxes back up and left it for UPS. So far, so good.
About a week later I received the package from Able's. The ammo was packaged beautifully, but only the 1/4 of the original order (the severly damaged portion) had been replaced. No problem, a simple miscommunication (though I was pretty clear on what my intent was). I called the customer service rep I had talked to previously and explain the problem. So they say they will ship the remaining 3/4 of the order back. Still going pretty well.
After several days I got the remaining 3/4 of the order the day, only it was the high velocity version of the ammo, not what I was hoping for being intended for use in a suppressor. It had been almost exactly a month at this point and I was slightly annoyed. I called the customer service rep and they wanted to know the product number so they can verify how it happened and also asked me if they could ship some of the boxes from the original order (I believe they were low on inventory on the product I was ordering). I gave them the product number and told them I'd prefer not to get any from the original shipment, but if that's all they had that was OK. I get a shipping notice the next day and the product arrives several days later. Again the packaging was great, the UPS box was pristine. They wrapped the individual 50 count boxes in bubble wrap. I have high hopes at this point. I get the bubble wrap off of the boxes and the boxes are smashed worse than conceivably possible. It looks like they took the worst damaged boxes from the original return, and ran over them with a forklift (several times for good measure, I'm sure) and then nice and gently packaged them in bubble wrap so nothing bad could happen to the most disfigured, grusome lot of ammunition I have ever seen in my life while it was en route to my door. DESPAIR! I don't know how they would let this out of their doors. Up until this point would have described this as a bad set of circumstances. Knowingly letting this garbage go to a customer is inexcusable IMO.
At this point I think I am just going to chalk this whole experience up as a loss, shoot the 1/4 of my original order and trash what's left of the remaining ammo as there is NO WAY I would run a single round from that lot through any suppressor for fear of baffle strikes or a host of other problems.
By far the worst experience of the many ammo companies I shop at. Hopefully this post will save someone else heartache and grief.
About a week later I received the package from Able's. The ammo was packaged beautifully, but only the 1/4 of the original order (the severly damaged portion) had been replaced. No problem, a simple miscommunication (though I was pretty clear on what my intent was). I called the customer service rep I had talked to previously and explain the problem. So they say they will ship the remaining 3/4 of the order back. Still going pretty well.
After several days I got the remaining 3/4 of the order the day, only it was the high velocity version of the ammo, not what I was hoping for being intended for use in a suppressor. It had been almost exactly a month at this point and I was slightly annoyed. I called the customer service rep and they wanted to know the product number so they can verify how it happened and also asked me if they could ship some of the boxes from the original order (I believe they were low on inventory on the product I was ordering). I gave them the product number and told them I'd prefer not to get any from the original shipment, but if that's all they had that was OK. I get a shipping notice the next day and the product arrives several days later. Again the packaging was great, the UPS box was pristine. They wrapped the individual 50 count boxes in bubble wrap. I have high hopes at this point. I get the bubble wrap off of the boxes and the boxes are smashed worse than conceivably possible. It looks like they took the worst damaged boxes from the original return, and ran over them with a forklift (several times for good measure, I'm sure) and then nice and gently packaged them in bubble wrap so nothing bad could happen to the most disfigured, grusome lot of ammunition I have ever seen in my life while it was en route to my door. DESPAIR! I don't know how they would let this out of their doors. Up until this point would have described this as a bad set of circumstances. Knowingly letting this garbage go to a customer is inexcusable IMO.
At this point I think I am just going to chalk this whole experience up as a loss, shoot the 1/4 of my original order and trash what's left of the remaining ammo as there is NO WAY I would run a single round from that lot through any suppressor for fear of baffle strikes or a host of other problems.
By far the worst experience of the many ammo companies I shop at. Hopefully this post will save someone else heartache and grief.
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