I chose to post this here instead of accessories because Eurooptic sells firearms and other items in addition to scopes and I think this community should be informed.
Last month I decided to return an optic I ordered from Eurooptic.com. They received the scope on 12/28/12 but I did not hear anything back. Today, I called the company and asked for the status of my return. I was honest, and confirmed to them that I DID mount the optic. Their return policy states in relevant part: "If you purchased a rifle scope, please do not mount it and then hope to return it for full credit. We examine all returned rifle scopes under magnification, and if found to have been mounted we assess a 20% fee." (Return Policy - EuroOptic.com, last checked 1/10/13).
I was more than willing to accept the 20% penalty. However, they informed me over the phone that, despite their clear written policy displayed prominently on their website, they would assess a 25% fee because "the sight was clearly mounted." Even after I reminded them of their own policy they did not care. I asked them to return the sight and I will resell it on the EE with pictures to show any 'damage' (what a great use of my time, selling something I would normally return).
I undestand that not every company accepts mounted scopes as returns, but the issue here is a company ignoring its own policies. We all rely on a clear written return policy when we make a purchase, I know that if I read a policy that said 'we reserve the right to give you whatever amount we deem appropriate for your return', it affects my decision to purchase and the price I'm willing to pay. However, I didnt receive any such notice.
I don't think anyone wants to buy from a company that arbitrarily changes the amount they will return in contravention of their own written policy because you cannot be sure what other inconvenient policies they will arbitrarily change post purchase. An image of their returns policy on 1/10/13 is below.
I'm a lawyer, but I don't have time to litigate $60.00 because an online retailer decides to be shady. However, I will make the time to inform other shooters. The additional $60.00 or so they are demanding in spite of their policies isn't worth freaking out over, but it is money I would have to take out of my shooting budget. New lawyers dont get rich by keeping criminals in jail at the Indiana Attorney General's Office. I definitely dont want this happening to someone on something like an AICS rifle- an extra 5% on one of those could be $250.00 or more.
Last month I decided to return an optic I ordered from Eurooptic.com. They received the scope on 12/28/12 but I did not hear anything back. Today, I called the company and asked for the status of my return. I was honest, and confirmed to them that I DID mount the optic. Their return policy states in relevant part: "If you purchased a rifle scope, please do not mount it and then hope to return it for full credit. We examine all returned rifle scopes under magnification, and if found to have been mounted we assess a 20% fee." (Return Policy - EuroOptic.com, last checked 1/10/13).
I was more than willing to accept the 20% penalty. However, they informed me over the phone that, despite their clear written policy displayed prominently on their website, they would assess a 25% fee because "the sight was clearly mounted." Even after I reminded them of their own policy they did not care. I asked them to return the sight and I will resell it on the EE with pictures to show any 'damage' (what a great use of my time, selling something I would normally return).
I undestand that not every company accepts mounted scopes as returns, but the issue here is a company ignoring its own policies. We all rely on a clear written return policy when we make a purchase, I know that if I read a policy that said 'we reserve the right to give you whatever amount we deem appropriate for your return', it affects my decision to purchase and the price I'm willing to pay. However, I didnt receive any such notice.
I don't think anyone wants to buy from a company that arbitrarily changes the amount they will return in contravention of their own written policy because you cannot be sure what other inconvenient policies they will arbitrarily change post purchase. An image of their returns policy on 1/10/13 is below.
I'm a lawyer, but I don't have time to litigate $60.00 because an online retailer decides to be shady. However, I will make the time to inform other shooters. The additional $60.00 or so they are demanding in spite of their policies isn't worth freaking out over, but it is money I would have to take out of my shooting budget. New lawyers dont get rich by keeping criminals in jail at the Indiana Attorney General's Office. I definitely dont want this happening to someone on something like an AICS rifle- an extra 5% on one of those could be $250.00 or more.
