I've purchased many firearms, had transfers, etc. from multiple FFLs and have NEVER been so frustrated in my life...
While on vacation I purchased an Accuracy International rifle (aka my dream gun). Contacted my usual FFL, PointBlank in Greenwood to get the transfer started. They had me go online, fill out the form and said they'd handle. Three days later, the shipping FFL contacts me and still needs FFL info.
So I pick up the phone and call PointBlank. Receiving department gal - who was actually really nice - said they didn't receive the request and to resubmit and they'd take care of it ASAP.
Well, this morning the FFL in PA calls me to let me know they STILL don't have the FFL stuff. By this point I'm getting really irritated. I call PointBlank and speak with one of the managers. She gives me the same spiel about just go online and fill out the form and they'll handle ASAP.
I politely told her that I've already filled out their precious form TWICE and nothing has happened. She then tells me that I'd need to call their corporate office. I then directly ask her why they just can't send the FFL info directly.
She puts me on hold, talks to their receiving department, and says they can do that. Asks me all the appropriate info and says they'll do it right now.
After checking back with the shipping FFL two hours later, I discovered that they STILL don't have anything.
I'm now having the gun shipped to another FFL...
WTF? I can understand any FFL not really wanting to do transfers because there's really nothing in it for them except a paperwork hassel. However, why would you do this to someone who'd purchased probably 5 new firearms from you within the last year! If you're not going to do what you said, just be upfront about it and I'll take my business elsewhere.
Has anyone had this experience before? This is honestly one of the worst experiences I've ever had at any FFL.
While on vacation I purchased an Accuracy International rifle (aka my dream gun). Contacted my usual FFL, PointBlank in Greenwood to get the transfer started. They had me go online, fill out the form and said they'd handle. Three days later, the shipping FFL contacts me and still needs FFL info.
So I pick up the phone and call PointBlank. Receiving department gal - who was actually really nice - said they didn't receive the request and to resubmit and they'd take care of it ASAP.
Well, this morning the FFL in PA calls me to let me know they STILL don't have the FFL stuff. By this point I'm getting really irritated. I call PointBlank and speak with one of the managers. She gives me the same spiel about just go online and fill out the form and they'll handle ASAP.
I politely told her that I've already filled out their precious form TWICE and nothing has happened. She then tells me that I'd need to call their corporate office. I then directly ask her why they just can't send the FFL info directly.
She puts me on hold, talks to their receiving department, and says they can do that. Asks me all the appropriate info and says they'll do it right now.
After checking back with the shipping FFL two hours later, I discovered that they STILL don't have anything.
I'm now having the gun shipped to another FFL...
WTF? I can understand any FFL not really wanting to do transfers because there's really nothing in it for them except a paperwork hassel. However, why would you do this to someone who'd purchased probably 5 new firearms from you within the last year! If you're not going to do what you said, just be upfront about it and I'll take my business elsewhere.
Has anyone had this experience before? This is honestly one of the worst experiences I've ever had at any FFL.