Had an interesting day at Gamestop. I'd love an objective opinion to make sure I'm not barking up the wrong tree.
After shopping, the family and I started to walk out. My 11yo diverted and went over and grabbed the big yellow square plush with the question mark to look at. I distinctly recall it being in this position on the way by when we first got there. Not sure why, but it caught my eye. Probaly my slight OCD and the fact it was not in the bin with the smaller plushes.
He looked at it, and put it back where he found it. Moments later we heard a crash. I walked over to the next aisle behind the plushes and found a ceramic mug on the floor. The plush pushed the mug off the shelf from behind.
This is what the other side of the shelf looked like. That empty space in the boxed mugs was apparently where the mug had been sitting. (I didnt see this side before the crash)
I walked the mug up to the cashier and told them what happened. She thanked me and put it aside and we went on our way. 5 minutes later she called my wife's cell (we are new rewards members and her cell is linked to the card) and told us we needed to come back and pay for it.
I went back in and pointed out how their poor planning in the merchandising/layout caused the issue, and had my son been on the other side with the mugs I would GLADLY pay for the damages. But it is unreasonable to expect an item placed back on a shelf full of squishy items would reasonably cause harm on the OPPOSITE side of the shelf filled with breakable items. Nope. Bottom line, my kid was "unattended" and therefore regardless of their plan-o-gram choices it was his fault. (He was NOT unattended, and was still within my view, acting reasonably.) I asked if it would have made a difference had I broken it, but he ignored my question and repeated that my son was unattended and therefore responsible. I decided it was time to stop arguing at this level and escalate to corporate. I paid for the item and left. Now I'm considering writing to corporate to reverse the charge.
So who's to blame? Us regardless of poor planning, or them because they chose to balance large items behind breaky things? The cost is totally not the issue. I've spent more cash on a single beer. Its the principle of poor merchandising layouts and who is responsible.
I see it as similar to a spill they are aware of but choose not to clean up. If I slip on a spill they disregard because they dont think its a big deal, should I be responsible for whatever I knock over and break? Sure they didnt think about me slipping when they chose to not clean it up, but for me to pay for damage done due to their inaction is wrong.
Frankly, I'm torn. So what says INGO?
PS these were taken on my way out the second time to show the corporate office.
After shopping, the family and I started to walk out. My 11yo diverted and went over and grabbed the big yellow square plush with the question mark to look at. I distinctly recall it being in this position on the way by when we first got there. Not sure why, but it caught my eye. Probaly my slight OCD and the fact it was not in the bin with the smaller plushes.
He looked at it, and put it back where he found it. Moments later we heard a crash. I walked over to the next aisle behind the plushes and found a ceramic mug on the floor. The plush pushed the mug off the shelf from behind.
This is what the other side of the shelf looked like. That empty space in the boxed mugs was apparently where the mug had been sitting. (I didnt see this side before the crash)
I walked the mug up to the cashier and told them what happened. She thanked me and put it aside and we went on our way. 5 minutes later she called my wife's cell (we are new rewards members and her cell is linked to the card) and told us we needed to come back and pay for it.
I went back in and pointed out how their poor planning in the merchandising/layout caused the issue, and had my son been on the other side with the mugs I would GLADLY pay for the damages. But it is unreasonable to expect an item placed back on a shelf full of squishy items would reasonably cause harm on the OPPOSITE side of the shelf filled with breakable items. Nope. Bottom line, my kid was "unattended" and therefore regardless of their plan-o-gram choices it was his fault. (He was NOT unattended, and was still within my view, acting reasonably.) I asked if it would have made a difference had I broken it, but he ignored my question and repeated that my son was unattended and therefore responsible. I decided it was time to stop arguing at this level and escalate to corporate. I paid for the item and left. Now I'm considering writing to corporate to reverse the charge.
So who's to blame? Us regardless of poor planning, or them because they chose to balance large items behind breaky things? The cost is totally not the issue. I've spent more cash on a single beer. Its the principle of poor merchandising layouts and who is responsible.
I see it as similar to a spill they are aware of but choose not to clean up. If I slip on a spill they disregard because they dont think its a big deal, should I be responsible for whatever I knock over and break? Sure they didnt think about me slipping when they chose to not clean it up, but for me to pay for damage done due to their inaction is wrong.
Frankly, I'm torn. So what says INGO?
PS these were taken on my way out the second time to show the corporate office.
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