I haven't had very many repair issues with Ruger, but the ones I have had were handled quickly, professionally, and to my complete satisfaction. The same can be said for Glock and Springfield Armory.
I cannot say this about SIG-Sauer/Sigarms. Their customer service department seems determined to reduce the customer to a quivering mass of frustrated hate and loathing...
We used to carry SP2340's on our department and one had a broken dust cover behind the trigger. SIG's warranty department refused to replace it--instead it looked like someone had worked it over with a Dremel tool. After weeks of fruitless calls we ended up scrapping the gun and using it for parts.
On another occasion we had hoped to host a SIG armorer's course at our department. Part of the requirements included making a bunch of pin blocks out of scrap 2x4's (one for each registrant), planning for meals, and assisting with making accomodations for all participants. The day before the class was to meet SIG called and said that they had a scheduling conflict and there was no instructor available. They told us we were responsible for notifying all of the registrants and telling them that while their $350.00 tuition could not be refunded, it could be applied to any other SIG school.
Compare this to a Glock armorer school I attended where the scheduled instructor was involved in a traffic accident the day before the class and was hospitalized. Glock flew in a replacement instructor from the main office in Smyrna, GA and the class commenced on time.
Sorry to hijack the thread--I just get really pissed whenever I think about SIG's customer relations. The "relations" SIG has with its customers, in our experience, usually involves bending over...YMMV (at least I hope so).
I cannot say this about SIG-Sauer/Sigarms. Their customer service department seems determined to reduce the customer to a quivering mass of frustrated hate and loathing...
We used to carry SP2340's on our department and one had a broken dust cover behind the trigger. SIG's warranty department refused to replace it--instead it looked like someone had worked it over with a Dremel tool. After weeks of fruitless calls we ended up scrapping the gun and using it for parts.
On another occasion we had hoped to host a SIG armorer's course at our department. Part of the requirements included making a bunch of pin blocks out of scrap 2x4's (one for each registrant), planning for meals, and assisting with making accomodations for all participants. The day before the class was to meet SIG called and said that they had a scheduling conflict and there was no instructor available. They told us we were responsible for notifying all of the registrants and telling them that while their $350.00 tuition could not be refunded, it could be applied to any other SIG school.
Compare this to a Glock armorer school I attended where the scheduled instructor was involved in a traffic accident the day before the class and was hospitalized. Glock flew in a replacement instructor from the main office in Smyrna, GA and the class commenced on time.
Sorry to hijack the thread--I just get really pissed whenever I think about SIG's customer relations. The "relations" SIG has with its customers, in our experience, usually involves bending over...YMMV (at least I hope so).
Last edited:
Otherwise it has been great. I can shoot it all day long. I still can't hit the side of a barn with it (slight exaggeration) but I'll give it a few hundred more rounds before I put a laser on it.
