Who they are.
So, I purchased a custom Bad Monkey (see pics below). While on the site looking for specs, I was reading the wave version Bad Monkey product page and it mentioned that purchase included a koozie, key chain, and bracelet.
I made an assumption and thought my order would include those extras too. It didn't, and when I contacted Southern Grind's customer service, and they responded that even though my order didn't qualify for the bonuses, they would send them anyway. I declined as it was my mistake.
They were nice enough to send the bonuses even though I figured out that it was my mistake and they didn't need to send them. ~$48 if I bought them from their store separately.
That's some customer service, IMHO.
As for the knife, I really like it. Very slim and light in the hand. So far I've only used it for garden tasks (cutting through woody/tough roots) and a little paracord chop suey, but it works. The pocket clip is small but strong and does its job well. The jimping is smooth but deep enough to be useful.
One neat thing about the design of the blade is the hump above the thumb stud acts like a mini wave if you drag it out of your pocket.
So, I purchased a custom Bad Monkey (see pics below). While on the site looking for specs, I was reading the wave version Bad Monkey product page and it mentioned that purchase included a koozie, key chain, and bracelet.
I made an assumption and thought my order would include those extras too. It didn't, and when I contacted Southern Grind's customer service, and they responded that even though my order didn't qualify for the bonuses, they would send them anyway. I declined as it was my mistake.
They were nice enough to send the bonuses even though I figured out that it was my mistake and they didn't need to send them. ~$48 if I bought them from their store separately.
That's some customer service, IMHO.
As for the knife, I really like it. Very slim and light in the hand. So far I've only used it for garden tasks (cutting through woody/tough roots) and a little paracord chop suey, but it works. The pocket clip is small but strong and does its job well. The jimping is smooth but deep enough to be useful.
One neat thing about the design of the blade is the hump above the thumb stud acts like a mini wave if you drag it out of your pocket.