So this evening I was minding my own business, surfing INGO, and generally being lazy when I get a call from my boss.
Who says everyone on our "big, redundant, and otherwise kick butt" circuit is down.
Ultimately it's a router problem. We paid some fancy consultant types to configure the routers for us so things like the above wouldn't happen. They also claim 24x7x365 support with a 15min sla.
I'm going on two hours since I called them.... still haven't heard from the L2 engineer who's supposed to be calling me.
Is the above par for the course, or did we just get stuck with a router vendor/consultant who sucks?
Who says everyone on our "big, redundant, and otherwise kick butt" circuit is down.
Ultimately it's a router problem. We paid some fancy consultant types to configure the routers for us so things like the above wouldn't happen. They also claim 24x7x365 support with a 15min sla.
I'm going on two hours since I called them.... still haven't heard from the L2 engineer who's supposed to be calling me.
Is the above par for the course, or did we just get stuck with a router vendor/consultant who sucks?