I have had this happen to me. It is very easy to tell what they are and I believe they are stolen by someone at the mail service.
We occasionally have some come up missing. Only once have they ever refused to provide a 2nd one and that was when the stolen one had already been redeemed.
You can track them here: http://www.rebateinternational.com/RebateInternational/tracking.do
At least to see if they were issued, and if someone else nabbed them and redeemed them.
That's the only way I know to contact them. It's frustrating and slow, but they will eventually get back to you (may take over a week).Did you email through the site for a replacement?
They should say "Issued" with a date. If they say "Processing" still then they havent been mailed yet.
If you havent got them in 2 months the Id say they got lost/stolen in the mail. I would call them.
That's the only way I know to contact them. It's frustrating and slow, but they will eventually get back to you (may take over a week).
I have had this happen to me. It is very easy to tell what they are and I believe they are stolen by someone at the mail service.
I loathe mail-in rebates. I won't participate in them, and I find myself staying away from the stores that advertise them.
We cashed in approx. $3k in Menards rebates last year and never had a problem. Now that the project is completed we've done a few hundred in rebates this year with no problems. YMMV
So yes, rebates are hit and miss
Thanks for the reminder, totally forgot about that one and didn't get it... gonna look it up.Happened to look up a rebate yesterday from Monroe shocks that I submitted electronically a couple of months ago, no website info listed on the copies of the forms I kept, etc, so searched online and found a website to check status. Checked it and found out I had been declined almost a month ago, but no letter, no notification, etc. Called in, with my copies of my submission in hand and the person on the phone could see the scan of my receipt/submission in their system and agreed everything looked good and it should not have been declined, and approved it for me. We'll see if I get it this time.
To each his own, but I will happily take advantage of the people that forget/lose it/etc to get a cheaper product. The fact of the matter is, because they are counting on people to not send it in, the product is discounted much more than they could do if they simply discounted it.My main complaint is made clear by looking at why mail-in rebates exist. The company is actually spending more money to operate the rebate than they would to simply discount the items at the time of sale, so it's not just a way to offer lower prices.
The goal is that they can advertise (for instance) $250 while actually charging you $275. Then they hope that you do one of the following: forget to submit the rebate, lose the rebate, or simply never use the rebate. The goal for the company is that enough people miss out on the rebate that the program actually makes money over its cost of operation.
Anytime a company advertises one price while having a goal of, on average, charging the customer more than that, it feels incredibly scummy to me.