Cant find the original thread about scanning drivers licenses for alcohol purchases, so I guess its time to start another.
Stopped by to grab some beer on the way home and was told by the cashier that she absolutely would NOT sell me alcohol unless I removed the sticker from my barcode that was preventing her from scanning it. I politely but firmly said it would not be scanned and that all the data she needed was right there on the front. She pounded a couple keys to remove the scan and moved my beer behind her to the next (closed) register. "I'm not selling this without scanning. Company policy." Fine, call a manager. Lady behind me about the same age (also late 40s) asked if she needed to get her ID from the car to buy cigarettes and was told that she was fine, its just alcohol.
Manager came over and gave me the same story. Just following orders. I expressed my concerns very firmly that everything she needed was on the front and she could just type it in. He told her to sell it to me and walked off.
So I fired this letter off a few minutes ago. We'll see what they say. Regardless, they have already likely lost all my business.
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I am writing in regards to your policy of requiring drivers licenses to be scanned for the purchase of alcohol.
For the past several months whenever I would stop at your various stores I would be told that it was required and company policy is to scan a drivers license in order to sell alcohol. I refused every time for privacy reasons and the cashiers would reluctantly key in the date with varying levels of minor hostility. Until today, it has been nothing more than annoyance.
Today however, the cashier flatly refused to sell me beer unless I removed the sticker that partially covered the barcode on the back of my drivers license to prevent unauthorized scanning without my consent. I asked her to call a manager.
Manager Brian I believe finally came up and the cashier told him what was going on. We had a brief discussion while he inspected my ID and used the excuse “Its just company policy.” He was polite, but rather short and it was obvious he had better things to do than be called to the register to deal with the matter.
What is your justification for requiring me to handover the following in order to purchase alcohol?:
Name
Address
Height
Weight
Drivers license number
Whether I am an organ donor
What special restrictions or endorsements are on my license
I don’t have to give that much information to buy a firearm or even get a loan!
How do you justify requiring customers to handover all of the above information to you simply to make a simple purchase?
Part of my job is in IT data security. In my professional opinion that policy is exposing far more information than is required for the transaction, and sets up customers for data breaches. This policy is an obscene overreach and an abuse of customer data. Do you honestly believe that this policy is reasonable and appropriate? All the data your cashier needs is on the face of the ID.
I look forward to your reply.
Respectfully,
Cameramonkey
Stopped by to grab some beer on the way home and was told by the cashier that she absolutely would NOT sell me alcohol unless I removed the sticker from my barcode that was preventing her from scanning it. I politely but firmly said it would not be scanned and that all the data she needed was right there on the front. She pounded a couple keys to remove the scan and moved my beer behind her to the next (closed) register. "I'm not selling this without scanning. Company policy." Fine, call a manager. Lady behind me about the same age (also late 40s) asked if she needed to get her ID from the car to buy cigarettes and was told that she was fine, its just alcohol.
Manager came over and gave me the same story. Just following orders. I expressed my concerns very firmly that everything she needed was on the front and she could just type it in. He told her to sell it to me and walked off.
So I fired this letter off a few minutes ago. We'll see what they say. Regardless, they have already likely lost all my business.
-------------------------
I am writing in regards to your policy of requiring drivers licenses to be scanned for the purchase of alcohol.
For the past several months whenever I would stop at your various stores I would be told that it was required and company policy is to scan a drivers license in order to sell alcohol. I refused every time for privacy reasons and the cashiers would reluctantly key in the date with varying levels of minor hostility. Until today, it has been nothing more than annoyance.
Today however, the cashier flatly refused to sell me beer unless I removed the sticker that partially covered the barcode on the back of my drivers license to prevent unauthorized scanning without my consent. I asked her to call a manager.
Manager Brian I believe finally came up and the cashier told him what was going on. We had a brief discussion while he inspected my ID and used the excuse “Its just company policy.” He was polite, but rather short and it was obvious he had better things to do than be called to the register to deal with the matter.
What is your justification for requiring me to handover the following in order to purchase alcohol?:
Name
Address
Height
Weight
Drivers license number
Whether I am an organ donor
What special restrictions or endorsements are on my license
I don’t have to give that much information to buy a firearm or even get a loan!
How do you justify requiring customers to handover all of the above information to you simply to make a simple purchase?
Part of my job is in IT data security. In my professional opinion that policy is exposing far more information than is required for the transaction, and sets up customers for data breaches. This policy is an obscene overreach and an abuse of customer data. Do you honestly believe that this policy is reasonable and appropriate? All the data your cashier needs is on the face of the ID.
I look forward to your reply.
Respectfully,
Cameramonkey
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