Since I'm not real sure how the NICS process works on the other side of the call and I'm also not real sure what you were saying in your first sentence. However, if you're saying that the operators are so busy they just default to allow the gun sale to go ahead when they aren't sure then there is definitely something interesting about that.
Most people are proceed right up front. if there is something that is questionable, they go to a second step. During this second step is a more qualified person who looks deeper into the background of the person in question. If they are busy and do not have time to look thoroughly, they will NOT say "proceed" even if this person has been a proceed every other time.
NEVER did I say they default and "let the sale go ahead". They will delay every time they don't have time to look thoroughly.
My post was a question...
does he always got to a second step and the NICS operators were so busy they didn't have time to look thoroughly and say "Proceed"?
see the question mark there at the end. I was trying to see if it is for a second step and on that day they were busy and could not say proceed like normal.