Just spent an hour on the phone with them. I am getting a refund as well as a small token for the inconvenience. Not what I hoped for (the scope I ordered) but honestly more than I thought I'd get. My ass is gonna be chapped about this one for some time.
It is the people factor. Have you ever been on any of these hi-traffic supply hub warehouses. If you have nuff said. If not and you get the opportunity take it. Eye opener.
Damn Sad deal Phylo. Damn sad indeed.