I've lost interest. I'm just barely interested enough to complain about one or two more times here, but not nearly enough to dial the phone and talk to someone. It should not have taken this long, nor should it require a phone call.
Why not call? Gives you another avenue to complain, get your password and you can take a 10 question test. Otherwise in the future should you want to be a certified RO, you have to take the class and test again.