Just yesterday a customer told me he had a problem, one that he exacerbated before calling me.
Seems his bathroom vanity drain plugged up, so he decided to clear it himself.
He went to Home Depot and bought a 25' hand-driven drain snake, then he called me.
He ran that 25' of snake down the drain, but didn't find the clog, so he tried to remove the snake, but that wasn't happening.
He managed to pull about 18" back out of the drain before it hung up tight and would not budge.
Frustrated that he couldn't get the snake out, he cut it off! Then he put the drain back together with the cut-off snake still inside.
He pointed out what he had done, and then asked, "Can you fix it?"
I am getting pretty good about not laughing in some peoples faces.
I told him yes, we can fix it, but it's going to take some effort.
We were already scheduled to remove the tile floor above the drain, but we weren't planning on removing the sub-floor, or doing a lot of extra drain work.
We ended up removing about 12' of galvanized steel pipe before we could extract the remaining snake.
By the time we replaced the sub-floor, it had added about 2 hours to the job.
Most times I just grin.
A lot of times, for me, stupidity on others part, means work on my part! LOL
Seems his bathroom vanity drain plugged up, so he decided to clear it himself.
He went to Home Depot and bought a 25' hand-driven drain snake, then he called me.
He ran that 25' of snake down the drain, but didn't find the clog, so he tried to remove the snake, but that wasn't happening.
He managed to pull about 18" back out of the drain before it hung up tight and would not budge.
Frustrated that he couldn't get the snake out, he cut it off! Then he put the drain back together with the cut-off snake still inside.
He pointed out what he had done, and then asked, "Can you fix it?"
I am getting pretty good about not laughing in some peoples faces.
I told him yes, we can fix it, but it's going to take some effort.
We were already scheduled to remove the tile floor above the drain, but we weren't planning on removing the sub-floor, or doing a lot of extra drain work.
We ended up removing about 12' of galvanized steel pipe before we could extract the remaining snake.
By the time we replaced the sub-floor, it had added about 2 hours to the job.
Most times I just grin.
A lot of times, for me, stupidity on others part, means work on my part! LOL